SRX

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Ask questions and share experiences about the SRX Series, vSRX, and cSRX.
  • 1.  SRX1500 in HA operating problem after restart

    Posted 04-17-2024 05:15

    Hello

    My FW srx1500 in HA stops working after a restart.

    Led network interfaces do not work.
    I can only access with console and ping on MGMT port

    "commit" command displays an error: 
    'system'
        Missing mandatory statement: 'root-authentication'
    error: configuration check-out failed: (missing statements)

    root#set system root-authentication plain-text-password
    --->syntax error

    STAT LED: green
    PWR LED: green

    "show chassis alarm" command: Major PEM 1 Not present
    "show chassis hardware" command: all is OK

    "show |comare" command: error:
    cannot open configuration file /config/juniper.conf no such file or directory



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    EL hatmi Khalid
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  • 2.  RE: SRX1500 in HA operating problem after restart

     
    Posted 04-17-2024 06:31

    Looks like a hardware issue with "Routing-engine" I suggest opening a JTAC ticket if you have a valid support contract on the devices.



    ------------------------------
    Marcel ten Berg

    http://www.juniper.net
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  • 3.  RE: SRX1500 in HA operating problem after restart

    Posted 04-17-2024 06:54
      |   view attached

    thank you for your reply
    here is the result of the "show chassis routing-engine" command

    root> show chassis routing-engine
    Routing Engine status:
        Temperature                 35 degrees C / 95 degrees F
        CPU temperature             35 degrees C / 95 degrees F
        Total memory              1898 MB Max   285 MB used ( 15 percent)
        Memory utilization          15 percent
        5 sec CPU utilization:
          User                       1 percent
          Background                 0 percent
          Kernel                     3 percent
          Interrupt                  0 percent
          Idle                      95 percent
        1 min CPU utilization:
          User                       1 percent
          Background                 0 percent
          Kernel                     2 percent
          Interrupt                  0 percent
          Idle                      96 percent
        5 min CPU utilization:
          User                       1 percent
          Background                 0 percent
          Kernel                     2 percent
          Interrupt                  0 percent
          Idle                      97 percent
        15 min CPU utilization:
          User                       1 percent
          Background                 0 percent
          Kernel                     2 percent
          Interrupt                  0 percent
          Idle                      97 percent
        Model                          SRX Routing Engine
        Serial ID                      BUILTIN
        Start time                     2024-04-17 07:46:24 UTC
        Uptime                         2 hours, 58 minutes, 19 seconds
        Last reboot reason             0x4000:VJUNOS reboot
        Load averages:                 1 minute   5 minute  15 minute
                                           0.29       0.33       0.32



    ------------------------------
    EL hatmi Khalid
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    Attachment(s)



  • 4.  RE: SRX1500 in HA operating problem after restart

    Posted 04-17-2024 09:41

    Did tgis problem appear after an improper shutdown due to a power outage? The symptoms you described seem like a file system corruption.

    This article may apply in your case: https://supportportal.juniper.net/s/article/SRX1500-not-responding-after-power-outage



    ------------------------------
    Nikolay Semov
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  • 5.  RE: SRX1500 in HA operating problem after restart

    Posted 04-17-2024 10:47

    Thank you for your reply
    I will try with



    ------------------------------
    EL hatmi Khalid
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  • 6.  RE: SRX1500 in HA operating problem after restart

    Posted 04-18-2024 10:19

    Thank you for your help,
    It's resolved after reinstalling the system.



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    EL hatmi Khalid
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