Elevate Community Usage Guidelines
Updated July 20, 2022
Why Are There Usage Guidelines?
Juniper Networks, Inc. ("Juniper") is providing this online community as a service to you, our customers and partners to help you exchange ideas, tips, and information about Juniper's technologies. These communities are here for the benefit of all members. The communities are accessible to all who register.
As with any community, live or virtual, members must follow certain rules and norms to ensure a beneficial and enjoyable experience. We provide these guidelines here so that you know what is required and expected of you, and other members, when using the forums. By registering, you agree to follow both these usage guidelines and the Terms of Service agreement that you agreed to when registering for the Juniper online community. In addition to any remedies set forth in the Terms of Service, your violation of the usage guidelines and/or the Terms of Service may result in the temporary or permanent suspension of your access privileges to this community, deletion of content submitted by you to the community or any other actions deemed necessary or appropriate by Juniper in its sole discretion. These usage guidelines will be updated by Juniper from time-to-time - please be certain to consult these regularly in order to be certain you are complying with the rules of this community.
This is your community, but please remember that you share it with others.
We are Here to Help
If you are new to the forums and are unsure about anything, just ask. The community managers and other participants are always happy to help. A community manager badge easily identifies moderators.
Be a Valued Member of Your Community
Keep it Relevant
For everyone's benefit, stay on topic. We should strive together to be helpful to one another and discuss information that would be beneficial to other members of the community and provide relevant insight which is on-topic and warrants good feedback via the rating system. Before posting, consider whether the material is both appropriate and relevant.
Just as in a live community, you want to build a personal reputation of trustworthiness and of professional distinction. Juniper will continue to enhance the community rating system that will allow you to gain a reputation as a knowledgeable member and allow others to identify you as a valued contributor.
Everyone wants a positive experience in the community, please be gracious to your fellow members. Juniper, at its sole discretion, may remove any members or messages that are unethical, insulting, abusive, offensive, threatening, harassing, or acting in any similar manner, this includes members or messages that practice or involve illegal activities or those that violate or disregard these guidelines or the Terms of Service.
Avoid posting the same question in multiple discussions. Try to identify the best place for your question and post it there. If in doubt, ask. Multiple postings are annoying to your fellow members and to the community moderators who remove them. Additionally, they are difficult for you, the poster, to track.
Pretending to be someone else is not acceptable; be it another member, a community moderator (who is always identified with an avatar), or a representative of a legitimate organization. You may; however, select to use a screen name in order to remain anonymous.
No Commercial Activity, Advertising or Solicitation
Commercial activity is strictly prohibited in this community. These forums may not be used to post or discuss pricing, discounts, availability, margins or any other matters related to the purchase, sale or exchange of Juniper products or services of those of any other entity. You must also refrain from posting any content that would constitute advertising, junk mail, spam, chain letters, or any other form of solicitation of vendors, customers, products, services, or personnel. If you do post any such commercial material or engage in any advertising, spam or solicitation, Juniper will remove such content and your account from the community.
You may not use the Elevate Community to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party rights, including but not limited to privacy rights;
use the Elevate Community to store or transmit malicious code or malware, or to engage in phishing or other fraudulent activity;
use the Elevate Community (including any materials) to benchmark or to build similar or competitive products or services as offered by Juniper; or
Use, display, mirror or frame the Elevate Community or any individual element within the Community, Juniper’s name, any Juniper trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Juniper’s express written consent.
Protect Your and Your Company's, Private Information
Do not share your User ID and password with anyone. It is against community policy to share your User ID and password so that others can log on with your identity.
You are solely responsible for your actions and the information you share in the community. Before submitting files, images or other documents ensure that you have removed any confidential information about you or your company and any personal data about you that you do not wish to make public, such as; company name, IP addresses, your name and contact information, etc.
Juniper will have the right to republish any material you contribute to the Elevate Community environment, and you expressly grant the right to Juniper to copy and republish the content in any form.
You shall not submit or link to any content (including any name or user ID that you use in the Elevate Community) that:
Infringes or violates the intellectual property or other rights of any person or entity;
Interferes with the operation of the Elevate Community;
Violates anyone’s privacy or publicity rights;
Breaches any duty of confidentiality that you owe to anyone;
Contains or installs any viruses, worms, bugs, Trojan horses, malware or other code, files or programs designed to, or having the capability to, disrupt, damage or limit the functionality of any software or hardware; or
Contains false or deceptive language, unsubstantiated or comparative claims regarding Juniper’s or others’ products, advertising, commercial referrals, spam, chain letters, or any other solicitation, including solicitation of lawsuits.
Keep Confidential Information Confidential
You may not use online community to disseminate or discuss any confidential information of you, your company, Juniper or any other person or entity. You are solely responsible to ensure that anything you post does not contain information that may be deemed confidential by a third party. This includes any proprietary information, trade secrets, and the terms or existence of Juniper related agreements, nondisclosure agreements, sales or service agreements or other information that may be deemed confidential.
Practice Good Decision-Making
Most people are happy to help in this community, but remember, their advice is theirs only. You are responsible for deciding whether to follow it. It is possible that the information you find here could be incorrect, incomplete, unclear or misleading.
Keep in mind that other community members have varying levels of experience and that each environment is unique. These factors affect their decisions and advice.
Please do acknowledge answers that help. If an answer solves your problem, post a short reply and rate the posting. It will help others with the same or similar question, to know what information has been helpful. Remember, someone took the time to help you, and it important to the growth of this community that you help others where you can.
Also, if you solved the problem yourself, please try to post the solution. That way all of us can benefit from the experience.
To the extent you possess now or in the future any copyright, patent or other intellectual property rights that may be infringed by the operation (excluding the content of individual feature requests), you hereby grant to Juniper a nonexclusive, worldwide, irrevocable, perpetual, transferable (only to a successor of Juniper’s by way of merger, acquisition or corporate reorganization), fully paid-up, royalty-free sublicensable license to all such rights with respect to the operation of the ideas forum as it may be modified from time to time.
Juniper may itself post recommendations on the Elevate Community’s forum.
Blog authors and blog users (hereinafter "Bloggers") who post blog entries, comments or other content are expected to adhere to conduct as set forth herein. Bloggers may create blogs generally discussing Juniper products and services, or related technology. Although Juniper respects the freedom of Bloggers and the content they post, blogs that predominantly discuss topics completely unrelated to Juniper products, offerings, or related technology or that consume excessive resources or bandwidth may be taken down at the sole discretion of Juniper. Bloggers should take responsibility not just for their own words, but for the comments allowed on their blogs; label their tolerance level for abusive comments; consider eliminating anonymous comments; ignore the trolls (i.e., those who intentionally post derogatory or otherwise inflammatory messages); take the conversation offline, and talk directly, or find an intermediary who can do so; if you know someone who is violating the conduct guidelines, tell them so; and don't say anything online that you wouldn't say in person. Bloggers understand that they bear the full responsibility of any content they post and that such content may lead to adverse consequences in their personal or professional lives, such as damaged friendships or loss of employment.
You grant to Juniper a perpetual, worldwide, fully-paid-up right and license to use, copy, modify, publish, republish, distribute and create derivative works based on, in any form, any content or material you contribute to the Elevate Community. Subject to the limited rights expressly granted hereunder, Juniper reserves all rights, title and interest in and to all intellectual property rights in the Elevate Community, including but not limited to its user interface, branding, content, ideas, and underlying technology. No rights are granted to you hereunder other than as expressly set forth herein.
Juniper’s Intellectual Property. We may make available through the Elevate Community content and information that is subject to intellectual property rights, including, but not limited to community materials. As between the parties, we retain all rights to that content and information, except as otherwise provided herein.
About Juniper's Role in the Community
Elevate is a community intended to enable and foster peer-based interaction. In order to foster the development of the community, Juniper will monitor the community, ensuring adherence to the Terms of Service and these usage guidelines. In addition to any remedies set forth in the Terms of Service, your violation of the usage guidelines and/or the Terms of Service may result in the temporary or permanent suspension of your access privileges to this community, deletion of content submitted by you to the community or any other actions deemed necessary or appropriate by Juniper in its sole discretion. Juniper will attempt to resolve issues or problems within the community. Juniper employees will not respond to every post and will not be actively involved in the majority of discussions.
Elevate Community managers are the only authorized representatives of Juniper. While Juniper employees may read and add comments to discussions, these comments are not official Juniper answers. Juniper does not intend for the Elevate Community to act as replacement for technical support, if you need technical support, please contact your designated customer support contact. Any advice or information given by Juniper, its employees or representatives, or any other members of the community is provided "as-is" and without warranty of any kind, and your use of any such information is entirely at your own risk. Please see the Elevate Community Terms of Service for more information about the terms governing your use of the Elevate Community.