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Question How do you upgrade AI-Scripts? Answer To upgrade up to AI-Scripts Release 4.1R9 and earlier, follow the steps below: Install the newer version of the AI-Scripts using the request system scripts add < package name > CLI command. Verify that the AI-Scripts are...
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Question How big is a JMB? Answer The size of a JMB depends mainly on the large attachment files it carries, such as logs and device configuration file. For more information about contents of a JMB, see AI-Scripts Feature Guide . #JunosSpace #ai-scripts #serviceautomation #FAQ
Question How do I ensure that my AI-Script bundles are updated? Answer Check the version of AI-Scripts running on the device by using the following show version command. Then compare that release with the latest release posted on the AI-Scripts software download site: http://www...
Question Where do you move AI-Script installation packages on the device? Answer Download the AI-Scripts install package . If you are installing an AI-Scripts install package manually, move the package to the /var/tmp directory on the device. If you do not move the AI-Scripts install...
Question After installing AI-Scripts, how do you test the JMB flow from the network device to Service Now? Answer Use the show log messages | match ais command to view the JMB creation status and readiness for file retrieval by Service Now. You should get an output similar to the...
Question How soon after AI-Scripts installation is an intelligence iJMB generated? Answer An iJMB is generated within 5 minutes after AI-Scripts installation. For more information about types of JMB, see Types of JMB . #serviceautomation #ai-scripts #JunosSpace #FAQ
Question On a router with multiple Routing Engines, should AI-Scripts be installed on all the Routing Engines? Answer Yes, install AI-Scripts on each Routing Engine running Junos OS Release 11.4 or later. For more information about installation, see AI-Scripts Feature Guide . #FAQ ...
Question How do you delete an AI-Script from a device? Answer You can delete AI-Scripts from the device in the following ways: NOTE : We recommend that configuration of AI-Scripts Release 5.0R1.0 and later be deleted from a device by using Junos Space Service Now as Service Now calls...
Question What metrics are collected by AI-Scripts for intelligence information sent to Service Now? Answer System buffers (show system buffers) System processes (show system processes extensive) Memory-related metrics (show heap, show jtree 0 memory, show task memory) For a complete...
Question When do you install AI-Scripts in a Service Automation setup? Answer It does not matter whether AI-Scripts or Service Now is installed first. However, for both, it is necessary to know the archive location (archive-site destination) used for devices to send incident and...