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Question about support

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  • 1.  Question about support

    Posted 07-22-2019 00:54

    Hi,

    i'm new to Juniper. When you need to purchase JTAC and RMA support, which part numbers do you use if the devices are different?

    Other vendors have this in their datasheet but Juniper has none.

    Another question is, does Juniper have a hardware configuration builder like Cisco for example?

     

    Thanks



  • 2.  RE: Question about support

     
    Posted 07-22-2019 04:33

    Hi,

     

    Regarding the support, ideally it would be the Chassis SN used and the an install base has to be updated with the parts related to the Chassis Id registered to have the contract active for the rest of the parts.

     

    However, for more information regarding the service contracts, Configuration services, suggest you to reach out to the local reseller or Partner.

     

    The below links might help regarding the contracts and finding a reseller.

     

    https://www.juniper.net/assets/us/en/local/pdf/service-descriptions/9060093-en.pdf

     

    https://kb.juniper.net/InfoCenter/index?page=content&id=KB9839&actp=METADATA

     

    Hope this information helps.

     

    Regards,

    Pradeep.

    Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!



  • 3.  RE: Question about support

    Posted 07-22-2019 07:27

    Ye i've seen those documents, but how do you do it when you have to build a Bill of Materials and you need to account for the support?



  • 4.  RE: Question about support
    Best Answer

     
    Posted 07-22-2019 07:30

    Hi there,

     

    Your partner or reseller would be the best person to answer this.

     

    Cheers

    Pooja

    Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!