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  • 1.  SRX1500 can't see physical interfaces after power hit

    Posted 03-02-2023 14:31

    I have an SRX1500 running version 22.4R1.10.

    After a weather related power hit, and reboot, my SRX has no link lights on connected interfaces, and does not display ANY physical interfaces using "show interfaces terse", which I was able to determine by accessing the SRX via console. 

    While several ge- and xe- interfaces are configured, only xe-0/0/17 and xe-0/0/19 are connected. xe-0/0/19 is connected to an EX4300-32f switch as an ae0  member port. The configuration appears unaltered. 

    2 sites have endured abrupt power cycles and are experiencing the same challenge as far as I can tell so far.

    While I am familiar with the Juniper environment, but not practiced enough with troubleshooting.

    Any thoughts on how/where I might determine what is actually has actually happened and where I might direct my research toward resolution.

    I may not be able to display configuration here, but I will do my best to describe.

    I very much appreciate any thoughts, and wonder if others have encountered similar issues.



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    Michele McAllister
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  • 2.  RE: SRX1500 can't see physical interfaces after power hit

    Posted 03-03-2023 09:54

    I suggest to you to run: "show chassis hardware" and verify the status of the fpc0 



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    SALVATORE COLIMORO
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  • 3.  RE: SRX1500 can't see physical interfaces after power hit

    Posted 03-03-2023 10:42

    Much appreciated! When I was finally able to console in, I ran that command and see BUILTIN for FPC 0.

    "show chassis fpc 0 detail" reveals fpc 0 is offline and unresponsive. 

    "show chassis alarms" shows Major FPC 0 Hard errors.

    I tried to "request chassis fpc 0  online / tag / other / etc.", but the SRX1500 does not have that capability and research did not suggest another course to recover the fpc.



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    Michele McAllister
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  • 4.  RE: SRX1500 can't see physical interfaces after power hit

    Posted 03-03-2023 15:41

    The fpc is internal on the device and the error suggest a hardware level failure which would require a replacement.

    You could try to copy the configuration and do a full factory reset to see if that helps it recover access.



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    Steve Puluka BSEET - Juniper Ambassador
    IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP - Retired)
    http://puluka.com/home
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