Hi everyone, I'm very excited to introduce myself and get to know more Innovators Circle members! I'm Kyla, a member of Juniper's Customer Insights team that oversees this community.
What does a day in your work life look like?
· Facilitating customer research studies for Juniper decision-makers-building the questions, coordinating the logistics, fleshing out the results
· Running Juniper's annual global customer satisfaction studies, the Global Customer Survey and Product Experience Study (some of you might have participated in one or both of these studies 😉)
· Promoting a data-driven sales enablement tool internally
· Helping out with ad-hoc strategic analysis projects-crunching numbers, drawing insights from data, building dashboards and results decks
What has been your career trajectory?
I graduated from Stanford University in 2021 with a MA in Communications and BA in Psychology. And a few months after graduation, I started full-time at Juniper in Marketing! But I was also at Juniper before that-as a Marketing Intern in Summer 2020. I was part of the first batch of remote interns and did everything online. Fun fact: one of my main internship projects was focused on the Innovators Circle. 😊
Favorite part of your job?
Building community and engagement in the Innovators Circle! I really love interacting with and getting to better know customers as individuals. I already recognize some people's names because of their frequent engagement and am excited to get to know more of you! Please feel free to reach out and say hi.
Most memorable encounter with a customer?
A customer asked me for the meaning behind Juniper's name. I didn't know and decided to look it up-turns out it's inspired by the Juniper tree!
Fun fact about Juniper?
Our unofficial mascot is a winged cat-unicorn hybrid known as the JKitty. It has the face and body of a kitten, the horn of a unicorn, and the wings of… a bird?
We'll be featuring more Junivators in the next few months so you can learn more about what we do and who we are! But we are just as excited to feature Innovators Circle members too-if you are interested in being spotlighted, drop me a message and I'll reach out ASAP.
Kyla Jiayi Zhao