I realize right up front that I don't have quite all the information you would normally expect so I am not looking for an answer, more of a "have you seen this behavior before" or "is there something more I need to do when I do this" kind of response. I am a netadmin but most previous experience has been with Cisco ASA firewalls and VPN's
First, we have a SRX 345 with a software release in the 20 series. I can't get an exact version as its the holidays and I am the only one here at the moment. I also don't currently have any access to the device as we are in a config change freeze window due to some project deadlines and especially after our issues configuring the device yesterday. I am a net admin and this contract is my first experience with a JunOS based device, thank goodness I am not primary admin for this. I will update the software release later after someone gets back in the new years if its still needed.
So, the SRX is running as a firewall, VPN gateway and of course as a router, its a small deployment. VPN was working, as well as routing. After adding 3 routes and two user accounts (admins so I could assist with administration of the machine), I did a commit confirmed, tested the routes that I added and then finished the commit. After about 10 minutes the j-web stopped responding when leadership logged out of the interface and tried to log in again. When trying to log in remotely through the vpn it would no longer connect.
I was able to SSH into the device (on the newly added route) with my new username and rollback the changes but even after the rollback and commit, the j-web was not responding and the VPN was still not functioning. It wasn't until I power cycled the firewall that I was able to get things functioning again, sans new routes and users.
My question is this: was there any other action you would normally take after adding a route? I wouldn't think that I would need to but every platform has their idiosyncrasies, although I have to say I do love the commit and commit confirm aspects of junos administration. Same with the rollback command.
If anyone can help a new guy out I'd appreciate it, this is my first experience with JunOS admin and while it was stressful, I learn more every day. Thanks!