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NSM devices disappeared from update device list

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  • 1.  NSM devices disappeared from update device list

    Posted 06-20-2017 14:28

    Hi,

     

    NSM devices disappeared from update device list

     

    2017-06-20_23h40_38.png2017-06-20_23h43_08.png



  • 2.  RE: NSM devices disappeared from update device list

     
    Posted 06-20-2017 20:11
    Hi Abed,

    Check the device status, it might be down at NSM end as a result you are not able to see update device option.

    -PL


  • 3.  RE: NSM devices disappeared from update device list

    Posted 06-20-2017 22:29

    You're right , it shows down , and some shows "..."

     

    Capture.PNG



  • 4.  RE: NSM devices disappeared from update device list

     
    Posted 06-20-2017 22:34

    So your all the devices are showing down which mean NSM device server is DOWN, can you check in Administer > Server Monitor (Check for device Server).

     

    If it is down, then check the devSvr status from CLI: service devSvr status (if it is off, start it)

     



  • 5.  RE: NSM devices disappeared from update device list

    Posted 06-20-2017 23:10

    in status it shows ok

    any way I restarted it , and also rebooted the NSM device ..

    still showing "down"

     

    Capture.PNG



  • 6.  RE: NSM devices disappeared from update device list

    Posted 06-20-2017 23:27

    The problem has been solved ..

    It was relted to our last backup .. we forgot to remove the RSA keys from the devSvr.cfg

    now the staus shows ok 🙂

     

    Capture.PNG



  • 7.  RE: NSM devices disappeared from update device list
    Best Answer

     
    Posted 06-20-2017 23:57

    Yes, I was about say the same thing once I confirm about device server down.

     

    This is mentioned in Kb article: https://kb.juniper.net/InfoCenter/index?page=content&id=KB11016