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EX4300 J-Web not working

  • 1.  EX4300 J-Web not working

    Posted 10-09-2018 15:19

    Good afternoon,


    I have been working on this issue for a few days now trying to get the  GUI interface to work. I would like to see if I could get some assistance on this. 


    I am using a EX4300 POE+ 48 Port switch.

    Current Junos OS is 18.3R1.9

    Current JWEB-ex is 18.3A1


    The switch has been zeroized and freshly installed with the 18.3R1.9 software.

    I performed an EZSETUP though the CLI:


    In-Band Management

    IP address


    GW Address:


    I have configured a laptop to be in the same subnet ( and currently connected to Gigabit port 0. On the same laptop, I am also SSHed via the console port. When I execute the Restart Web-Management command, I receive the error:


    error: Web management gatekeeper process is not running

    error: Web management gatekeeper process was not restarted.


    When I performed the command Show System Processes Extensive | Match http, no results would populate. I have tried installing a new jweb-ex package (18.3A1) , deleting system service web-management, perform a force commit than re-adding the system web-managment (set system service web-management http), but still cannot access the GUI via the IP address


    Is there anything that someone would recommend? Thanks for your time.


  • 2.  RE: EX4300 J-Web not working

    Posted 01-18-2019 15:06

    I found this and it fixed the same problem for me...

    Accepted by topic author jsishodia
    3 weeks ago

    Re: J-Web Access not working

    [ New ]
    3 weeks ago

    Hello Jenander,


    Thank you for the logs! The phone home feature is enabled and is causing the redirect to fail.


    Please try Jweb access after the following change:


    delete system phone-home


    Apparently the phone-home “feature” is somehow commandeering all web services, and will break JWEB.


    Hopefully this helps.





  • 3.  Re: EX4300 J-Web not working

    Posted 10-05-2020 09:31

    Used console command line to delete the phone-home feature.  J-Web connection in browser worked immediately. 

    Problem fixed!  Thanks!

  • 4.  RE: EX4300 J-Web not working

    Posted 01-19-2019 09:09

    On the several models of the ex switch the jweb is now a separate additional install.  For the ex4300 18.1 and later the download is here.

    as you start typing j-web in the search box you can pick the full line for ex switches

    then change the Junos pull down to match your version.




    documentation is here