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Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

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  • 1.  Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 10-22-2018 07:10

    Hi,

    I just upgraded firmware on EX2300 from 15.1X53-D59.4 to 18.1R3.3

    and 1Gb uplink port stop working (stop flashing). 

    Of course I tried reboot switch and replace SFP transceiver.

    PRODUCT NUMBER: SFP-1GE-T

    PART NUMBER: 740-038291

     

     

    Anyone can help me resolve this issue?

    Please see commands output:

     

    > show chassis fpc pic-status
    Slot 0 Online EX2300-48P
    PIC 0 Online 48x10/100/1000 Base-T
    PIC 1 Online 4x10G SFP/SFP+

     

    > show chassis pic pic-slot 1 fpc-slot 0

    PIC port information:


                                               Fiber                                     Xcvr vendor        Wave-      Xcvr                JNPR
    Port    Cable      type        type     X cvr vendor           part number        length      Firmware        Rev
    0         GIGE     1000T      n/a       Methode Elec.        SP7041-JN2        n/a           0.0                  REV 01

     

    -----------------------------------------------

     

    [Edited 2018.11.05] 

    I just test another supported on EX switches SFP module and I have the same problem:

    PRODUCT NUMBER: EX-SFP-1GE-T

    PART NUMBER: 740-013111

     

     

    > show chassis pic pic-slot 1 fpc-slot 0

    PIC port information:


                                              Fiber                                    Xcvr vendor              Wave-      Xcvr                 JNPR
    Port   Cable      type        type     Xcvr vendor           part number              length      Firmware         Rev
    0         GIGE     1000T     n/a       Methode Elec.       SP7041-M1-JN        n/a            0.0                   REV 02

     

     

    Also I analyzed log messages:

     

    Insert SFP to 0/1/0 port:

    testswitch01 kernel: if_msg_ifd_add: l2_count in add (0), for ifd:ge-0/1/0

    testswitch01 dc-pfe: Error tvp_led_port_init: Failed to get led config for port 1/0

    testswitch01 fpc0 Error tvp_led_port_init: Failed to get led config for port 1/0

     

    after reboot switch:

    testswitch01 fpc0 Error tvp_led_port_init: Failed to get led config for port 1/0

    testswitch01 kernel: if_msg_ifd_add: l2_count in add (0), for ifd:ge-0/1/0

    testswitch01 dc-pfe: Error tvp_led_port_init: Failed to get led config for port 1/0

    testswitch01 fpc0 Error tvp_led_port_init: Failed to get led config for port 1/0

     

    Insert another SFP to port 0/1/2:

    testswitch01 kernel: if_msg_ifd_add: l2_count in add (0), for ifd:ge-0/1/2

    testswitch01 dc-pfe: Error tvp_led_port_init: Failed to get led config for port 1/2

    testswitch01 fpc0 Error tvp_led_port_init: Failed to get led config for port 1/2

     

    When I insert/remove RJ45 cable into SFP then nothing appear in logs.

    LEDs on SFP also not light/flashing.

     

     

     

     


    #EX2300uplinkSFP


  • 2.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 03-19-2019 13:42

    Did you ever get this resolved?  I'm experiencing the same issue.  Was working fine before upgrading to 18.1R3.3.



  • 3.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 03-19-2019 14:28

    Hi,

     

    i know this seems strange but can you make sure you have the rescue config set:

     

    >request system configuration rescue save

    then check if that clears the issue,

     



  • 4.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 03-21-2019 03:47

    Hi,

    unfortunately problem is still exist.

    And

    >request system configuration rescue save

    doesn't help.

    I think it is a bug but I haven't maintenance for this switch and I can't rise a ticket in JTAC.



  • 5.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 03-21-2019 06:18

    Hi,

     

    Please try upgrading to Junos 18.1R3-S1, which is latest SR based on 18.1R3.3, and check if it resolves your issue.

    To download SR release, please select "Junos SR" in OS drop-down menu on download page.

     

    Regards,

    Roman



  • 6.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 03-21-2019 07:32

    Hi,

    Thank you but on Juniper  download page I see that the latest version for ex2300 is 18.1R3-S2.

    I didn't try install other software because Juniper still recommend 18.1R3.

    Could you confirm that 18.1R3-S2 are stable version?



  • 7.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3
    Best Answer

    Posted 03-21-2019 08:53

    Hi,

     

    You might try 18.1R3-S2 to check if it fixes you issue as well.

     

    Regards,

    Roman



  • 8.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 03-22-2019 05:59

    Hi,

    Good news! The 18.1R3-S2 firmware fixed the issue and now EX-SFP-1GE-T working as well.

    Thank you for help but please your recomendation about 18.1R3-S2 - somebody could confirm that this version of firmware is safe and stable while recommended version by Juniper is still 18.1R3 ?



  • 9.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 03-22-2019 06:55

    Hi,

    Difference between 18.1R3-S2 and 18.1R3 is that 18.1R3-S2 has a number of PRs fixed on top of 18.1R3.



  • 10.  RE: Help | EX2300 uplink port down after firmware upgrade to 18.1R3.3

    Posted 06-28-2019 07:56

    Same issue with 19.1R1-S1

    Same issue with 18.1R3-S4 (currently JTAC recommended)

     

    Now going to try 18.1R3-S2