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SRX380 Sky ATP CC List download issues

This thread has been viewed 9 times
  • 1.  SRX380 Sky ATP CC List download issues

    Posted 03-18-2022 05:42
    Dear 
    I've got two SRX380 that cannot install security-intelligence category of CC. I've checked traceoption log that it has CC installation/uninstallation request PIC Err. However, after issues request system zeroize meida CLI, the Err log was disappear. Now, it will repeat the process that download > install > uninstall > download  from device, it looks like stuck in the process.  Has anyone here met this problem before? or could give some advisor to me? Thanks

    Here is the TS summary:
    1. try diffr srx verion, such as 20.1R2 > 20.3 > 20.4 > 21.1 R3-S1 etc
    2. re-apply differ trial CS bundle license
    3. try register to differ realm (now is APAC)
    4. asked SkyATP team, is srx380 supported by skyatp or not etc...
    5. compare the success one VSRX's log 

     

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    Lin Yung Hsiang
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    Attachment(s)



  • 2.  RE: SRX380 Sky ATP CC List download issues

    Posted 04-11-2022 10:36
    Hi All
    It was solved by nothing XD... I guest that was something wrong with SkyATP before.  I've tested 4 SRX380 that all had this problem. Now 4 SRX 380 can download it and its working.

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    Lin Yung Hsiang
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