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Hi Geoffrey – Congratulations on your recent JNCIS-SP certification. Unfortunately, we are not able to provide a refund as requested.
We hope that you take advantage of this new opportunity if you are considering to pursue your JNCIS-ENT and/or JNCIS-SEC certification. To obtain a discounted exam voucher, you will need to register for the Specialist-level courses through the Juniper Open Learning Program here (https://learningportal.juniper.net/juniper/user_activity_info.aspx?id=11478) and pass the voucher assessment test at the end of the course.
For reference, we are also including a link to the Open Learning Terms & Conditions.