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  • 1.  STRM not presenting logs anymroe

    Posted 04-04-2021 11:55

    We have STRM (hardware machine)
    2013.1.r3.495292 (

    It is not showing logs in the UI anymore
    We are not sure since when this problem because we don't login to this machine on daily bases

    - tcpdump is showing that machine is receiving the logs from other SRXs
    - df -h showing that /var is not at 95% not full
    [root@strm ~]# df -h
    Filesystem            Size  Used Avail Use% Mounted on
    /dev/sda2              20G  4.6G   15G  25% /
    tmpfs                 5.9G     0  5.9G   0% /dev/shm
    /dev/sda1              97M   38M   55M  41% /boot
    /dev/sda8             1.3T  972G  218G  82% /store
    /dev/sda5             9.9G  151M  9.2G   2% /store/tmp
    /dev/sda3             9.4G  3.1G  5.9G  35% /var/log​

    And there is no notifications in the UI:

    So we're not sure what is the problem... It just stopped to present logs in the UI, just like that.

    Not sure what should I search in the qradar log file ..nothing there regarding the disk space or thresholds or errors

    Please advise

  • 2.  RE: STRM not presenting logs anymroe

    Posted 04-05-2021 10:48
    We noticed those messages in the /var/log/messages:

    strm syslog-ng[1885]: Syslog connection failed; fd='41', server='AF_INET(', error='Connection refused (111)', time_reopen='60'​

    We rebooted the STRM and the issue still occurs

    We also noticed this in log sources, all devices showing error state
    Status: ERROR - Events have not been received from this Log Source in over 720 minutes.
    Last Updated: 2021-03-28 02:59​

  • 3.  RE: STRM not presenting logs anymroe

    Posted 04-16-2021 06:42

    Did you solved the issue?
    I'm facing the same problem.
    I noticed that server has restarting status.


  • 4.  RE: STRM not presenting logs anymroe

    Posted 04-16-2021 09:37
    No actually I'm still facing the problem
    But mine showing Active status in license

    Abed AL-Rahman Bishara

  • 5.  RE: STRM not presenting logs anymroe

    Posted 05-04-2021 00:54
    I'm sharing the solution

    Abed AL-Rahman Bishara