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  • 1.  Unexpected reboot reason on EX2300-MP switches

    Posted 02-15-2022 09:59
    Hi Community,

    we have around 10x Switches model EX2300-48MP deployed as virtual-chassis.
    Some of them are unexpectedly rebooted, showing the odd reboot reason "reset-button reset". It is odd as the EX2300-48MP has no reset button !
    has anyone encountered the same ?

    Thanks

    ------------------------------
    MOHUMMAD MAHDY ABBASS
    ------------------------------


  • 2.  RE: Unexpected reboot reason on EX2300-MP switches
    Best Answer

    Posted 02-16-2022 09:32
    Hi.

    I had this exact problem and it drove me crazy. Eventually found out there is a problem that affects the EX2300 MP models when they are shippped with a specific FPGA firmware version, and this causes the complete random reboots, sometimes with the strange reset-button reason.

    There is a PR for it, PR1579576,  and KB article explaining how to fix it (https://kb.juniper.net/TSB18018), essentially you just have to upgrade the FPGA code, this requires the power cable to be physically pulled from the box though.

    Never had the issue again after this.