Management

When do you install AI-Scripts in a Service Automation setup?

By Elevate posted 03-30-2016 04:45

  

Question

When do you install AI-Scripts in a Service Automation setup?

Answer

It does not matter whether AI-Scripts or Service Now is installed first. However, for both, it is necessary to know the archive location (archive-site destination) used for devices to send incident and intelligence JMBs and for Service Now to retrieve this data. You can add the archive location to the device Junos configuration for both AI-Scripts and Service Now after the initial installation, but the components are not usable until the archive location is configured.


For more information about installing AI-Scripts, see Installing AI-Scripts on a Device.


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#serviceautomation
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