Junos OS

 View Only
last person joined: yesterday 

Ask questions and share experiences about Junos OS.
  • 1.  22.4R1 System abnormally shut down / 0x1000:reboot due to panic

    Posted 04-04-2023 04:12

    Hi Guys,

    We have upgraded the OS to 22.4R1 from 20.4R4 but we found the system abnormally shutdown randomly.  Does anyone suffer this issue too?  We tried to downgrade to 22.2R2 but it is the same.

    Model: mx204
    Junos: 22.4R1-S1.1

    Apr  4 06:14:32  WAN01 eventd[20205]: SYSTEM_ABNORMAL_SHUTDOWN: System abnormally shut down
    Apr  4 06:14:32  WAN01 eventd[20205]: SYSTEM_OPERATIONAL: System is operational
    Apr  4 06:14:32  WAN01 jlaunchhelperd[20210]: initializing jlaunchhelperd
    Apr  4 06:14:32  WAN01 jlaunchhelperd[20210]: jlaunchd created.  Suspending until program state changes
    Apr  4 06:14:32  WAN01 jlaunchhelperd[20212]: Launching /sbin/jlaunchd...
    Apr  4 06:14:32  WAN01 kernel: Fatal trap 12: page fault while in kernel mode
    Apr  4 06:14:32  WAN01 kernel: cpuid = 3; apic id = 03
    Apr  4 06:14:32  WAN01 kernel: fault virtual address       = 0x0
    Apr  4 06:14:32  WAN01 kernel: fault code          = supervisor read data, page not present
    Apr  4 06:14:32  WAN01 kernel: instruction pointer = 0x20:0xffffffff8057e95f
    Apr  4 06:14:32  WAN01 kernel: stack pointer               = 0x0:0xfffffe0088e09300
    Apr  4 06:14:32  WAN01 kernel: frame pointer               = 0x0:0xfffffe0088e09300
    Apr  4 06:14:32  WAN01 kernel: code segment                = base 0x0, limit 0xfffff, type 0x1b
    Apr  4 06:14:32  WAN01 kernel:                     = DPL 0, pres 1, long 1, def32 0, gran 1
    Apr  4 06:14:32  WAN01 kernel: processor eflags    = interrupt enabled, resume, IOPL = 0
    Apr  4 06:14:32  WAN01 kernel: current process             = 12219 (mib2d)
    Apr  4 06:14:32  WAN01 kernel: trap number         = 12
    Apr  4 06:14:32  WAN01 kernel: panic: page fault
    Apr  4 06:14:32  WAN01 kernel: cpuid = 3
    Apr  4 06:14:32  WAN01 kernel: time = 1680559796
    Apr  4 06:14:32  WAN01 kernel: Uptime: 2d4h29m18s
    Apr  4 06:14:32  WAN01 kernel: Dumping 1724 out of 16330 MB:
    Apr  4 06:14:32  WAN01 kernel: ..1%..11%..21%..31%..41%..51%..61%..71%..81%..91%
    Apr  4 06:14:32  WAN01 kernel: Dump complete
    Apr  4 06:14:32  WAN01 kernel: Automatic reboot in 15 seconds - press a key on the console to abort
    Apr  4 06:14:32  WAN01 kernel: Rebooting...
    Apr  4 06:14:32  WAN01 kernel: cpu_reset: Restarting BSP
    Apr  4 06:14:32  WAN01 kernel: cpu_reset_proxy: Stopped CPU 3
    Apr  4 06:14:32  WAN01 kernel: ---<<BOOT>>---
    Apr  4 06:14:32  WAN01 kernel: Copyright (c) 1998-2023 Juniper Networks, Inc.
    Apr  4 06:14:32  WAN01 kernel: Copyright (c) 1992-2020 The FreeBSD Project.
    Apr  4 06:14:32  WAN01 kernel: Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
    Apr  4 06:14:32  WAN01 kernel:     The Regents of the University of California. All rights reserved.
    Apr  4 06:14:32  WAN01 kernel: FreeBSD is a registered trademark of The FreeBSD Foundation.
    Apr  4 06:14:32  WAN01 kernel: FreeBSD JNPR-12.1-20230120.4e9750f_builder_stable_12_224 #0 r356482+4e9750f4dfc(HEAD): Wed Feb  1 22:28:52 PST 2023
    Apr  4 06:14:32  WAN01 kernel:     builder@feyrith.juniper.net:/volume/build/junos/occam/llvm-10.0/sandbox-224-20230120-4e9750f/freebsd/stable_12_224/20230120.072718_builder_stable_12_224.4e9750f/obj/amd64/juniper/kernels/JNPR-AMD64-PRD/kernel amd64
    Apr  4 06:14:32  WAN01 kernel: Juniper clang version 10.0.1 (git@eng-gitlab.juniper.net:tools-tot/llvm 477a470596099ea324b061842debb3f9707ee902)
    Apr  4 06:14:32  WAN01 kernel: VT(vga): text 80x25



    ---------------------------------

    > show chassis routing-engine 
    Routing Engine status:
        Temperature                 42 degrees C / 107 degrees F
        CPU temperature             42 degrees C / 107 degrees F
        DRAM                      16330 MB (16384 MB installed)
        Memory utilization          40 percent
        5 sec CPU utilization:
          User                       1 percent
          Background                 0 percent
          Kernel                     0 percent
          Interrupt                  0 percent
          Idle                      98 percent
        1 min CPU utilization:
          User                       1 percent
          Background                 0 percent
          Kernel                     0 percent
          Interrupt                  0 percent
          Idle                      98 percent
        5 min CPU utilization:
          User                       1 percent
          Background                 0 percent
          Kernel                     0 percent
          Interrupt                  0 percent
          Idle                      98 percent
        15 min CPU utilization:
          User                       1 percent
          Background                 0 percent
          Kernel                     0 percent
          Interrupt                  0 percent
          Idle                      98 percent
        Model                          RE-S-1600x8
        Start time                     2023-04-04 06:12:17 HKT
        Uptime                         9 hours, 57 minutes, 14 seconds
        Last reboot reason             0x1000:reboot due to panic
        Load averages:                 1 minute   5 minute  15 minute
                                           0.13       0.23       0.24



    ------------------------------
    Benjamin CL
    ------------------------------


  • 2.  RE: 22.4R1 System abnormally shut down / 0x1000:reboot due to panic

    Posted 04-04-2023 06:45

    If you run this command you can find and download the core dump files that will have all the data needed for Juniper support to determine why there was a kernal panic.  With a kernal panic opening an official support ticket is probably your best option for a root cause.

    show system core-dumps



    ------------------------------
    Steve Puluka BSEET - Juniper Ambassador
    IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP - Retired)
    http://puluka.com/home
    ------------------------------