Hi - I just wanted to post on what a HORRIBLE experience I had when attempting to take a Prometric exam. I was trying finally finish off my JNO-330 before the test was retired and due to a bunch of work commitments I ended up putting it off until the last day 11/1.
I scheduled my test and showed up to take it. The test center went to download the test and could not do so due to some problems at the Prometric data center. 8 hours later I left the test center - never having been able to take the test.
The Prometric customer service department that the test center dealt with was completely useless - and that was before they stopped bothering to answer the phone. We attempted to contact them and when we got through we had one brief conversation when they told the test center to "try again" due to some server problems on their end -
They did indeed "try again" with no luck - we then called the Proemtric support center back and never got anything but a recording - we waited almost 3 hours on hold before giving up.
In my 8 hours of waiting I had a lot of chances to talk to other testees - they all commented on various negative experiences that they have had with Prometrics and how much better Vue was as a testing company.
I now must focus on the JNO-331 and figure out what changes in focus exist between the two certifications. I spent a lot of time and energy prepping and studying for this exam and just because I left it to the last day - I should not be penalized for the utter incompetence of Juniper's testing partner - but I am!
Now I have to fight them to try and get my money back and I am sure that will be as pleasant as the three hours that we spent waiting for a non-existent help desk employee to bother to answer a phone.
Thanks to Juniper for choosing such a great company to work with!