Results driven IT Professional with over twenty years of technical communications experience in engineering, administration and support of information systems. In-depth expertise in the design, implementation, optimization, documentation and troubleshooting of LAN and WAN networks. Strong “hands on” technical knowledge. Proven ability to lead and motivate project teams to ensure success. Track record for diagnosing complex problems and consistently delivering effective solutions. Energetic and goal-focused consulting engineering professional with solid qualifications in large account management and customer relationship building. Effective presenter and a persuasive communicator.