Right, so I've spoke to two members of Juniper support who both said software downloads were only available with JTAC, yet I've found the documentation for the EX4200 which confirms exactly the opposite.
"The EX4200 includes a limited lifetime hardware warranty that provides return-to-factory switch replacement for as long as the original purchaser owns the product. The warranty includes lifetime software updates, advanced shipping of spares within one business day, and 24x7 JTAC support for 90 days after the purchase date. Power supplies and fan trays are covered for a period of five years. For complete details please visit
www.juniper. net/support/warranty"
Note the part of Lifetime Software Upgrades.
So why is Juniper telling people they are no longer entitled to free software downloads.