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how to get Juniper support if device was purchased without support contract

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  • 1.  how to get Juniper support if device was purchased without support contract

    Posted 04-30-2013 02:41

    Hi guys,

     

    I was digging the Juniper support webpage, and failed to see where to order "support contract".

     

    Our company (in Singapore) purchased a SSG-140 two years ago from a local retailer, the device has no support contract.

     

    Any idea how to get quotation of support contract? 

     

    Thanks for any feedback!

     



  • 2.  RE: how to get Juniper support if device was purchased without support contract
    Best Answer

    Posted 04-30-2013 06:32

    You typically work through a reseller to add a support contract to a device you have purchased. If you no longer have a relationship with the reseller who sold you the device then you should be able to use the Juniper partner page to find another one. There may be some kind of "reinstatement" fee.



  • 3.  RE: how to get Juniper support if device was purchased without support contract

    Posted 05-01-2013 18:35

    thank you! I will try that.


    #support