Thank you, I just send you a mail, I also got a mail from something from the support team. I hope my reply won't be blocked (I had a reply blocked on a previous ticket that said I had to log in into the ticket system but because of this issue I wasn't able to.)
EDIT: Well I think it has been blocked to, I got this message:
Your request to update a Juniper Networks, Inc. support case could not be fulfilled because your contact information is absent or not Active in the Juniper Networks Customer Service database.
Possible reasons that the Juniper Networks Customer Service database rejected your contact information may be:
* Your company does not have an active service contract with Juniper Networks
* Your email address may have changed
* Emails sent to your address bounced
* Your account has been deactivated due to inactivity.
EDIT2: Looks like the direct person mail works fine even with this message, but not the global support email address.