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  • 1.  unable to recover root password

    Posted 17 days ago

    Hello,

    I have SRX-320 running version 15.1X49-D45, it was a unit of a cluster but the other unit does not exist anymore,

    I have no access to it, I have tried to rest it via the rest button but it is not working, so I go to single-user mode based on this link Recover a Root Password

    and this is what I got:

    root> configure
    warning: Clustering enabled; using private edit
    error: shared configuration database modified

    Please temporarily use 'configure shared' to commit
    outstanding changes in the shared database, exit,
    and return to configuration mode using 'configure'

    {hold:node0}
    root> configure shared
    Entering configuration mode
    The configuration has been changed but not committed

    {hold:node0}[edit]
    root# set system root-authentication plain-text-password
    New password:
    Retype new password:

    {hold:node0}[edit]
    root# commit
    [edit interfaces]
      'ge-0/0/0'
         HA management port cannot be configured
    error: configuration check-out failed

    {hold:node0}[edit]
    root#

    any one face this issue?



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    WAHEED
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  • 2.  RE: unable to recover root password

    Posted 16 days ago

    I would try to disable the chassis cluster and then try the password change and commit.

    set chassis cluster disable

    If this does not work in one pass then just disable chassis cluster with a commit

    reboot and enter a second time for the password change.



    ------------------------------
    Steve Puluka BSEET - Juniper Ambassador
    IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP - Retired)
    http://puluka.com/home
    ------------------------------



  • 3.  RE: unable to recover root password

    Posted 15 days ago

    I have done it but that is what I got

    root> set chassis cluster disable
    error: the jsrp-service subsystem is not running

    it seems there is no cluster configuration in single mood



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    WAHEED
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  • 4.  RE: unable to recover root password

    Posted 15 days ago

    You could try to manually delete the chassis cluster section of the configuration and see if that is allowed.

    delete chassis cluster

    Another approach may be to load the factory default configuration.  Then add the new root password and try a commit

    request system zeroize

    load factory-default 

    set system root-authentication plain-text-password



    ------------------------------
    Steve Puluka BSEET - Juniper Ambassador
    IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP - Retired)
    http://puluka.com/home
    ------------------------------