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Suspended Voucher Blocks Scheduling for JNCIA / JNCIS / JNCIP-MistAI Exams

  • 1.  Suspended Voucher Blocks Scheduling for JNCIA / JNCIS / JNCIP-MistAI Exams

    Posted 20 days ago

    Hi everyone,

    I'm currently facing an issue with my Juniper exam vouchers and I need some guidance.

    I previously received multiple vouchers and am trying to schedule/reschedule my certification exams, but I can't because the vouchers are showing as suspended. When I try to schedule, I see this error:

    "The selected appointment cannot be scheduled because the voucher (****3939) associated with my registration is suspended and can no longer be used."

    Affected vouchers/exams:

    • Voucher: ****3939 (and others if applicable)
      • JNCIA-MistAI
      • JNCIS-MistAI-Wired
      • JNCIP-MistAI

    I also reached out to Juniper Training Support, and they asked for the voucher numbers for investigation.

    Has anyone experienced this kind of voucher suspension before?
    • How did you resolve it?
    • Is there a known reason vouchers get suspended on the Juniper system?
    • Any tips on how to get support or escalate this effectively?

    Thanks in advance for any help or insights! 🙏

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    Abdulaziz Alrawkan



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    Abdulaziz Alrawkan
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  • 2.  RE: Suspended Voucher Blocks Scheduling for JNCIA / JNCIS / JNCIP-MistAI Exams

    Posted 18 days ago

    Hello Abdulaziz ,

    If you haven't already done so, please reach out to the Training team at: https://learningportal.juniper.net/juniper/contact.aspx.

    Regards,

    Lawrence



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    Lawrence Rust
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    Original Message