Greetings
We are facing an issue with our SRX 1500 firewalls. Both firewalls work currently as HA cluster (Active/Active). Their current version is 21.4R3.15. The recommended version as per Juniper is the 23.4R2.13. The recommended upgrade path is 21.4R3.14 --> 22.4R3.25 --> 23.4R2.13.
We tried to upgrade the secondary firewall first from 21.4 to 22.4. The firmware gets installed successfully. After we reboot the device, we notice the booting process cannot be completed properly and the device goes to Root mode making it inaccessible. The strange thing is that even if we reboot it again, the booting process takes hours to complete and the device gets frozen.
Same behavior was noticed even if we tried to install the 23.4 firmware.
Any thoughts please why this happening? Any workaround i could try?
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DIMITRIOS KATSAROS
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