A new KB article was posted on this issue today. The recovery procedure will be from a USB boot method.
https://supportportal.juniper.net/s/article/SRX-SRX1500-Stuck-at-Wind-River-Linux-prompt-failed-upgrade?language=en_US
I suppose when you opened a case they identified the issue and recovery method that works for this hardware.
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Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP - Retired)
http://puluka.com/home------------------------------
Original Message:
Sent: 08-23-2024 10:55
From: ISSAC GILL
Subject: SRX1500 bricked during upgrade attempt, 3 different units all stuck at 'Wind River Linux" prompt
Thanks for the offer, i had already tried everything applicable on that page. It matches a bunch of other models recovery options, but doesn't work
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ISSAC GILL
Original Message:
Sent: 08-23-2024 10:47
From: spuluka
Subject: SRX1500 bricked during upgrade attempt, 3 different units all stuck at 'Wind River Linux" prompt
The recovery process from failed install ins outlined in the documentation below if you want to try this before opening JTAC cases.
https://www.juniper.net/documentation/us/en/software/junos/junos-install-upgrade/topics/topic-map/recovery-of-junos-os.html
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Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP - Retired)
http://puluka.com/home
Original Message:
Sent: 08-23-2024 09:11
From: ISSAC GILL
Subject: SRX1500 bricked during upgrade attempt, 3 different units all stuck at 'Wind River Linux" prompt
I opened 4 new SRX1500 firewalls, downloaded the latest JTAC recommended OS. Followed the normally very simple upgrade process on the hash verified OS and let the software validate during the upgrade attempt.
3 of 4 of the SRX1500s are bricked and will only boot to a "Wind River Linux" prompt that seems just about worthless from what I can find on this website, KB's, etc. Do I need to send these back to Juniper for new or is there something I can do to recover these units? It took 9 weeks to get them so I'm REALLY hoping there's an option available to bring these units back to life without an RMA.
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ISSAC GILL
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