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Process Update for Juniper RMAs - How do I return my defective device to Juniper?

  • 1.  Process Update for Juniper RMAs - How do I return my defective device to Juniper?

    Posted 06-20-2024 06:10

    We recently made a few notable changes in Juniper's Global RMA Return Instructions. We aim to educate and align our customers on properly returning their Juniper defective equipment.

    Key changes to the Juniper's Global RMA process include:

    • Defective returns timeframe for RTF and Advance Exchange RMAs
    • Inline links to Global RMA Locations and Juniper Networks End User Support Agreement (EUSA)
    • Specific return requirements for India, Australia, Brazil, and Mexico
    • Guidelines and reminders for customers in Free Trade Zones (FTZ), Border Zones, and cross-country returns.
    • Agora Returns Portal web address

    How do I determine if I have a defective device? - Knowledge Base Article ID KB9866

    How do I return my defective device to Juniper?

    RMA Returns are based on the location of the device.  Please select the device location for the correct RMA Return Instructions.

     

    Our Global RMA Locations and Knowledge Base (Article ID KB70338) are updated and available for customers to download and review. If you have further questions relating to defective returns, please contact asset-recovery@juniper.net.



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    Erika Z. Rivera
    Asset Recovery Operations
    Juniper Networks
    Asset-Recovery@juniper.net
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  • 2.  RE: Process Update for Juniper RMAs - How do I return my defective device to Juniper?

    Posted 07-15-2024 15:27

    In a continued effort to streamline the RMA process, we have launched new questions/workflows when opening a JTAC ticket that enables you to initiate an RMA on your own.  Below is a video walkthrough of the enhanced Self-Service RMA process.  Feel free to reply to this post if you have any questions.



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    Jodi Meier
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    Original Message