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Mist Edge – Tunnel not coming up (status orange) / Unable to find tunnel configuration in current UI

  • 1.  Mist Edge – Tunnel not coming up (status orange) / Unable to find tunnel configuration in current UI

    Posted 9 days ago

    Hello everyone,

    I'm having difficulties with Mist Edge tunnel configuration, and despite reviewing the official documentation, I'm unable to clearly identify where the tunnel is created/configured in the current Mist UI, as described in the guides.

    Environment / Scenario

    • Mist Edge Virtual Appliance (VM) successfully deployed

    • Mist Edge status: Connected

    • Edge is properly claimed, registered, and added to a cluster

    • Cluster created successfully at Org level

    • OOBM IP and Tunnel IP configured

    • Mist Edge appears correctly under Inventory and Clusters

    • However:

      • Mist Tunnel does not come up

      • Tunnel status remains orange

      • Connections = 0

      • APs are not forming tunnels to the Mist Edge

    Main Question

    According to the documentation:

    • Mist Edge must be part of a cluster

    • A Mist Tunnel (Org-level or Site-level) must be created

    • APs form tunnels when SSIDs are configured as tunneled WLANs

    In the current Mist UI, I cannot clearly find where the Mist Tunnel is created, or the workflow/UI seems different from what is shown in the documentation.

    Specific Questions

    1. In the current Mist portal UI, where exactly is the Mist Tunnel created?

    2. Is the tunnel:

      • Automatically created when the cluster is created?

      • Or does it require a manual configuration step in a specific menu?

    3. Is a WLAN Template / SSID configured for tunneling mandatory for the tunnel to become active?

    4. Does the orange tunnel status indicate:

      • No APs using the tunnel yet?

      • Incomplete configuration?

      • Reachability issues (firewall, MTU, required ports)?

    5. Is there any mandatory step that is not clearly documented, especially for lab / PoC environments?

    Additional Context

    I've reviewed the Mist Edge Guide, including:

    • Create Mist Cluster

    • Create Mist Tunnel (Org-level / Site-level)

    However, the documentation does not clearly explain the practical workflow in the current UI, especially:

    • Where to click to create the tunnel

    • How the tunnel is associated with APs and SSIDs

    If anyone has already faced this issue or can share an updated step-by-step guidance, I would really appreciate it.

    Thank you in advance.



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    CLEITON DA SILVA DOS SANTOS
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