Privacy and security are always top of mind when managing your network. Protecting our customers' data is mission-critical to Juniper. Read the Juniper Support Insights Security and Privacy Overview to find a detailed overview of relevant policies.
In the interest of supporting data privacy and data security, the smallest set of data elements necessary for the support process and service experience is collected. JSI focuses on network device data rather than individuals' personal data.
Juniper Support Insights utilizes three types of information:
- Customer Account Information for setup and report access
- Device Access Information to enable data collection
- Device Facts as input for dashboards and reports relevant to the operational management of deployed Juniper products.
Security Highlights:
- All data is encrypted in transit by a TLS connection using MQTT, HTTPS, and WebSocket protocols.
- Juniper EDP is secured within a Virtual Private Cloud.
- Further, enablement is achieved by a private link between the EDP and Juniper cloud instance to create a network secured from unauthorized external access.
This is the 7th post of 8 in the #JumpstartJSI series. Check out last week's post to learn how to connect your devices or view earlier posts for a deeper insight into the actionable insights you get from JSI.
Additional Links:
Juniper Support Insights Quick Start Guides
Juniper Support Insights Overview
Juniper Support Insights Data Sheet