SRX

Hello community,

I recently upgraded few SRX320 devices to newest firmware 25.2R1 and now I'm unable to access the J-Web interface. When I try to connect via browser, I get a 503 Service Unavailable error. Attempting to restart web-management from CLI results in: 

jlaunchd: JLAUNCHD_PROC_EXIT: process trousers exited with status 137

Digging deeper, I found this in the system logs:

TrouSerS ERROR: Could not find a device to open!

I assumed this error is related to the TPM module,  however TPM seems to be present and initialized correctly because I see this message during startup: 

Found TPM SLB9660 TT 1.2 by Infineon
TPM initialized

I've also tried:

• Clearing PKI certificates

• Removing phone-home

• Reinstalling J-Web

• Rebooting the device

• Factory reset

Same error seems to be on all SRX 320 that was upgraded (5 units) 

Any help or insight would be greatly appreciated!

------------------------------
Ivan Roots
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Trousers, ha! Gotta love the naming... makes it virtually ungoogleable.

What do you mean by "Reinstalling J-Web"? Remove and re-add the optional package?

Hi Nikolay!

After installing Junos 25.2R1.9 I didn't get any answers from J-Web at all, so I asked Juniper's AI, and it says that J-Web is not installed by default in this firmware (not sure is it true) and recommended to use 

request system software add optional://jweb-srx-app

After completing this command and rebooting device I got error "503 - service unavailable" in browser, so it did something :) 

******

Okay, now I have progress with it  --> I have added 

set system services web-management https interface irb.0 

(J-web worked without this statement in previous firmware version, and I used "firewall filter" to restrict https access)

Also cleared browser's cookies and history once again... 

And now J-Web seems to be working!

However, I still see "Sep 16 08:52:36 jlaunchd: JLAUNCHD_PROC_EXIT: process trousers (PID 12372) exited with status 137" in CLI. Hopefully it is not big issue :)