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  • 1.  Introducing Juniper Support Portal (JSP) Mobile App for iOS Users

    Posted 09-09-2024 11:36

    We are pleased to announce the launch of the Juniper Support Portal (JSP) Mobile App, which is now available for customer use on iOS platforms. The app is designed to provide mobile access for on-the-go service support and requests for customers and partners, enhancing the overall customer experience and providing seamless assistance at your fingertips.
     
    What's available?

    • Live Chat Support: Get help anytime, anywhere with our 24/7 support service right from the app
    • User-Friendly Interface: Navigate through our intuitive design to find solutions quickly and efficiently. Create, manage, and close cases and RMAs
    • Instant Notifications: Receive real-time updates on your cases and RMA activity
    • Knowledge Base: Access a comprehensive library of FAQs, tutorials, and guides to help you troubleshoot issues independently

    Check out the quick training video to learn more.

    Downloading the app is easy: 

    • Scan the QR Code      

    The app is now available for download on iOS through the App Store, and an Android version will be available soon. 

    Whether you require tech support or have questions, email the support team at jsp-mobile-app-team@juniper.net.

    Thank you for being a valued Juniper customer.

    #ProductNews



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    Jodi Meier
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  • 2.  RE: Introducing Juniper Support Portal (JSP) Mobile App for iOS Users

    Posted 10-10-2024 17:54
    Edited by Jodi Meier 10-10-2024 17:57

    We are excited share that our new Juniper Support Portal (JSP) mobile app is now available for download on both iOS and Android! 

    Downloading the App
    Downloading the app is easy; scan the QR code to download the app for iOS or Android, or click on the links below: 

    We can't wait for you to discover the convenience of our new app! Once you've explored it, we'd greatly appreciate your feedback! Please leave a rating and review in the App Store or Google Play Store-it helps us improve our services for you. 


    If you have any questions or need assistance with the download, please don't hesitate to contact the support team at JSPMobileSupport@juniper.net.


    Thank you for being a valued Juniper customer.


    Your Juniper Customer Success Team  



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    Jodi Meier
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    Original Message