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  • 1.  Connectivity loss

    Posted 03-28-2023 04:05

    Hi Team,

    we are using srx 1500 firewall, we have connectivity loss from server to application(server), but now it is reachable. Client is asking why the reason for this loss.

    I took some details

    Source ip:

    Destination ip:

    How to find a reason for this, how can i check in a firewall. Please help on this...



    Rakesh A

  • 2.  RE: Connectivity loss

    Posted 03-28-2023 04:50

    Hello Rakesh,

    I do not think you would be able to get the cause now. If the issue is ongoing you can put flow traceoptions to determine why packets are dropped. 

    In this case as issue is not persisting, you can check your device logs and see if any events had happened around the disconnection event. 

    Also, verify if it was one specific traffic or all traffic which was affected. 

    best you may raise case with JTAC as well to see anything can be found in logs. 



    Brijil R

  • 3.  RE: Connectivity loss

    Posted 03-28-2023 05:01
    Edited by Rakesh A 03-28-2023 05:02

    Hi Brijil,

    Thanks for replay..

    Client loss the connectivity one particular time, why issue happenned.Issue resolved. But he want cause for is only one specific traffic, that application is mount on One VM.

    i checked log messages

    #sh log messages

    not event for this ,no messages also.

    Please tell any other way to check and give some commands to check this issue.



    Rakesh A