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Device configuration Status in Space - Unknown

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  • 1.  Device configuration Status in Space - Unknown

    Posted 04-11-2017 02:44
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    Hi Community

    Any help on this would be greatly appreciated.

    Everything was fine with my J-Space and all connected SRX devices untill I ran "request system license update trial" on one of them.

    I needed to obtain an ISP trial license , so I made that command and obtained that trial license.

     

    Since that, SD "Configuration Status" is "Unknown" for that specific device and whatever I tried I couldn't change it. Re-synch, update, etc.

    "Import changes" is grayed out.

    Configlets still work on that device but nothing else. I coudnt update policies or anythng else.

     

    Guessing if I delete and then re-add the device this will be solved, but if anybody know better way how to manage such kind of status?

     

    I've attached how it looks like

     

    Thanks a lot

    Michael

     

     



  • 2.  RE: Device configuration Status in Space - Unknown
    Best Answer

     
    Posted 04-11-2017 22:48

    SD "Configuration Status" is "Unknown" I think Junos Space lost connection with device.

    Rather than delete and re-add, you can try RMA and activate the device to bring back the connection.

    go to Platform > Device management > Right clich on device > Device Operations > Reactivate from RMA

     

    (Do not update check box "Update Space config to device" if it was not in sync.)



  • 3.  RE: Device configuration Status in Space - Unknown

    Posted 04-12-2017 01:30

    Thanks very much PML !! Tha's a perfect solution and worked like a charm.

    First I made "Put Device in RMA state", then "Reactivate from RMA".

     

    Once reactivated the device is "In Sync"

     

    So that was very usefull advice, thanks a lot once again !

    All the best,
    Michael



  • 4.  RE: Device configuration Status in Space - Unknown

     
    Posted 04-12-2017 01:35

    Glat to know, steps helped to resolve the issue Smiley Happy