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vMX evaluation

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  • 1.  vMX evaluation

    Posted 12-07-2020 03:57

    Hi, i cannt download vmx from my account (sultygov@terralink.pro) :


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    Why ? thanks


  • 2.  RE: vMX evaluation

     
    Posted 12-07-2020 04:07
    Hello,

    in this case you have to contact Juniper to open an Admin case so that they grant you access to the vMX Eval software.

    If you have access to the Case Manager, you can open an Admin case here:
    https://casemanager.juniper.net/casemanager

    If not, you can call Juniper by phone:
    https://support.juniper.net/support/requesting-support/

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    If my answer provides the solution, please mark my post as "Accepted Solution".
    If you think my answer helps, please spend some Kudos
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  • 3.  RE: vMX evaluation

    Posted 12-07-2020 04:33
    i called, write to the mail, but did not answer, I have been waiting for almost a week


  • 4.  RE: vMX evaluation
    Best Answer

     
    Posted 12-07-2020 04:36
    It is not possible to open cases by writing an e-mail, as Juniper mentions on their website ("We do not support opening new Cases via email.").

    If nothing happens, then please call again one of the support numbers and ask for an update.

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    If my answer provides the solution, please mark my post as "Accepted Solution".
    If you think my answer helps, please spend some Kudos
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  • 5.  RE: vMX evaluation

    Posted 12-07-2020 04:42

    we have contacted customer service by phone and lady told to write email and gave this address, mzivar@juniper.net

    Okay, i recall




  • 6.  RE: vMX evaluation

    Posted 12-08-2020 02:10
    This number for JTAC ?  888-314-5822

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    Aaron Gould
    Senior Network Engineer
    aaron@gvtc.com
    https://www.linkedin.com/in/agould123/
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  • 7.  RE: vMX evaluation

    Posted 12-12-2020 11:38
    its okay, after recalling  to JTAC my account have acces to download