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EX3300-48P Poe status DEVICE FAIL

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  • 1.  EX3300-48P Poe status DEVICE FAIL

    Posted 09-06-2018 01:45

    Hi, all.

     

    My POE ports do not work on my switch. The output of the command says the following:

    {master:0}
    root> show version 
    fpc0:
    --------------------------------------------------------------------------
    Model: ex3300-48p
    JUNOS EX  Software Suite [13.2X51-D35.3]
    JUNOS FIPS mode utilities [13.2X51-D35.3]
    JUNOS Online Documentation [13.2X51-D35.3]
    JUNOS EX 3300 Software Suite [13.2X51-D35.3]
    JUNOS Web Management [13.2X51-D35.3]
    
    {master:0}
    root> show poe controller 
    Controller  Maximum   Power         Guard    Management   Status        Lldp
    index       power     consumption   band                                Priority 
       0        740.00W   0.00W           0W                  DEVICE FAIL   Disabled
    

    Help, please.



  • 2.  RE: EX3300-48P Poe status DEVICE FAIL

     
    Posted 09-06-2018 02:06

    What poe configuration do you have in place?

    https://www.juniper.net/documentation/en_US/junos/topics/task/configuration/poe-cli.html

     

    What does this show.

    show poe interface

     



  • 3.  RE: EX3300-48P Poe status DEVICE FAIL

    Posted 09-06-2018 02:17

    I did not do any POE configuration, it's default.

     

    root# run show poe interface 
    Interface    Admin       Oper    Max        Priority       Power          Class
                 status      status  power                     consumption    
     ge-0/0/0    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/1    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/2    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/3    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/4    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/5    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/6    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/7    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/8    Enabled     OFF     0.0W       Low            0.0W           not-applicable
     ge-0/0/9    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/10    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/11    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/12    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/13    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/14    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/15    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/16    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/17    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/18    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/19    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/20    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/21    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/22    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/23    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/24    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/25    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/26    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/27    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/28    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/29    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/30    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/31    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/32    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/33    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/34    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/35    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/36    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/37    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/38    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/39    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/40    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/41    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/42    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/43    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/44    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/45    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/46    Enabled     OFF     0.0W       Low            0.0W           not-applicable
    ge-0/0/47    Enabled     OFF     0.0W       Low            0.0W           not-applicable


  • 4.  RE: EX3300-48P Poe status DEVICE FAIL

    Posted 09-06-2018 04:20

    To flash the latest firmware: jinstall-ex-3300-15.1R7.8-domestic-signed

     

    The result is the same:  DEVICE FAIL

     

    what to do?



  • 5.  RE: EX3300-48P Poe status DEVICE FAIL

     
    Posted 09-06-2018 08:00

    You could have bad hardware.  Suggest you open a case with TAC for them to assist you with troubleshooting.

     

    See info under 'Status' from this link:

     

    https://www.juniper.net/documentation/en_US/junos/topics/reference/command-summary/show-poe-controller.html

     

    HTH and Good Luck



  • 6.  RE: EX3300-48P Poe status DEVICE FAIL

    Posted 09-06-2018 20:24

    I do not understand one thing at first was the firmware 11 release, everything worked. We update  the release for the 15th release, PoE dont work. How so?

     

    Open case in support...



  • 7.  RE: EX3300-48P Poe status DEVICE FAIL

     
    Posted 09-07-2018 03:12

    Did the upgrade go directly from 11 to 15?  Junos only supports a bump of 3 versions.  Something may have gone wrong in the process.

     



  • 8.  RE: EX3300-48P Poe status DEVICE FAIL

    Posted 09-09-2018 20:13

    Yes, upgrade 11 to 15.

     

    You want to say that it was necessary to update gradually like this: 11 => 12 => 13 => 14 => 15 ???

     

    I found somewhere that information that can be flashed without problems, without gradual update. For example, from 11 to 15. or is it wrong?

     

    Someone who can share 11 versions of the firmware. I would like to check whether the PoE will work as before. Please...



  • 9.  RE: EX3300-48P Poe status DEVICE FAIL

     
    Posted 09-10-2018 02:30

    Junos supports jumping 3 versions in an upgrade.   You will find this listed in the release notes.

    So that would be 11 to 14 as the max jump.

     

    Not sure this is an issue or not, but there is a PR about POE firmware getting corrupted in upgrades.  Run this to check.

    show chassis firmware detail

     



  • 10.  RE: EX3300-48P Poe status DEVICE FAIL

    Posted 09-10-2018 02:49
    show chassis firmware detail 
    FPC 0                     
       Boot SYSPLD             3
       PoE firmware            Unknown
       PFE-0                   3
       PFE-1                   3
       PHY                    
          microcode            0x514
       Boot Firmware          
          uboot                U-Boot 1.1.6 (Aug 21 2011 - 01:45:26)   1.0.0
          loader               FreeBSD/arm U-Boot loader 1.1
    

    How to restore work PoE?



  • 11.  RE: EX3300-48P Poe status DEVICE FAIL

     
    Posted 09-10-2018 02:58

    Probably best to open a JTAC case.  The PR I saw was for another switch model and had a procedure you needed to roll back to 14 and do separate poe repair. 

     

    The safest course would be to work with JTAC directly on the best repair path.

    https://casemanager.juniper.net/casemanager/

     



  • 12.  RE: EX3300-48P Poe status DEVICE FAIL

    Posted 09-10-2018 03:03

    I opened the case, but they refused to help me. there is no service contract ...

     

     



  • 13.  RE: EX3300-48P Poe status DEVICE FAIL

     
    Posted 09-10-2018 06:24

    You could get TAC help, but you would need to pay for it, by the hour (maybe?).  BTW, the standard maintenance cost on an EX3300 is less than $100/yr.

     

    I might suggest you try a USB install and see if that helps.  Otherwise, you can probably use this as a T switch only.  Then ask your management if worth the $100 savings, . . .



  • 14.  RE: EX3300-48P Poe status DEVICE FAIL

     
    Posted 09-10-2018 15:45

    Without TAC support you can only work with the public download files.  This is a procedure you could try but also may not work.

     

    Save off a copy of your configuration before starting as a backup

    Create a bootable usb on switch using snapshot

    Copy the junos install file to the usb

    Boot to the usb device

    From the usb boot do an install of Junos on the internal media for the full format disk option.  This should wipe out the corrupted files and start fresh for everything

    Boot back to the internal drive

     



  • 15.  RE: EX3300-48P Poe status DEVICE FAIL

    Posted 09-11-2018 02:47

    This procedure did not help me, it seems that the problem is somewhat different ...



  • 16.  RE: EX3300-48P Poe status DEVICE FAIL

    Posted 09-12-2018 02:58

    Can I take a snapshot from another such switch, and restore it to my ???



  • 17.  RE: EX3300-48P Poe status DEVICE FAIL

     
    Posted 09-12-2018 16:36

    That is probably worth a try. 

     

    What we know from the previous test is that the poe firmware is not in the downloaded package to perform a replacement.  We may get a new copy of it from the snapshot you propose.  If poe works from the new snapshot then follow it by another install from that snapshot to the internal media with disk format again.

     



  • 18.  RE: EX3300-48P Poe status DEVICE FAIL
    Best Answer

    Posted 10-09-2018 21:22

    The device has been replaced by an extended warranty.

    The topic is closed.