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  • 1.  Juniper Enhanced using Websense server DOWN

    Posted 09-06-2021 05:21
    Hi,

    I'm trying to check the utm web filtering status.  Any Idea why the status is showing down?

    I'm able to ping, I have installed the licenses too

    root@10.102.162.135> show security utm web-filtering status
    UTM web-filtering status:
    Server status: Juniper Enhanced using Websense server DOWN
    Status reason: Server no response(server:rp.cloud.threatseeker.com(208.87.237.140), src-ip:10.102.162.135, vr-id:0)


    [edit]
    root@10.102.162.135# run ping rp.cloud.threatseeker.com
    PING rp.cloud.threatseeker.com (208.87.233.140): 56 data bytes
    64 bytes from 208.87.233.140: icmp_seq=0 ttl=51 time=2.339 ms
    64 bytes from 208.87.233.140: icmp_seq=1 ttl=51 time=2.366 ms
    64 bytes from 208.87.233.140: icmp_seq=2 ttl=51 time=2.243 ms
    64 bytes from 208.87.233.140: icmp_seq=3 ttl=51 time=2.261 ms
    64 bytes from 208.87.233.140: icmp_seq=4 ttl=51 time=2.326 ms
    ^C
    --- rp.cloud.threatseeker.com ping statistics ---
    5 packets transmitted, 5 packets received, 0% packet loss
    round-trip min/avg/max/stddev = 2.243/2.307/2.366/0.047 ms

    Licenses Licenses Licenses Expiry
    Feature name used installed needed
    anti_spam_key_sbl 0 1 0 permanent
    idp-sig 1 1 0 permanent
    appid-sig 1 1 0 permanent
    av_key_sophos_engine 0 1 0 2021-09-18 17:00:00 PDT
    wf_key_websense_ewf 1 1 0 permanent
    Virtual Appliance 1 1 0 permanent
    remote-access-ipsec-vpn-client 0 2 0 permanent
    av-key-avira-engine 0 1 0 permanent
    remote-access-juniper-std 0 2 0 permanent
    VCPU Scale 2 2 0 2021-10-26 02:11:35 PDT

    Thanks,


    ------------------------------
    Aneesa Mohamed Farook Sait
    ------------------------------


  • 2.  RE: Juniper Enhanced using Websense server DOWN

    Posted 09-06-2021 12:04
    Are you able to ping using using the source ip: 10.102.162.135? Ensure that communication to port 80/443 is allowed.