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0x1000:reboot due to panic

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  • 1.  0x1000:reboot due to panic

    Posted 08-25-2019 23:44

    Hi guys, i have a SRX340 that almost daily, and sometimes more than once daily rebootes.

     

    When i run "run show chassis routing-engine" i get the following output:

    0x1000:reboot due to panic

     

    Routing Engine status:
    Temperature 35 degrees C / 95 degrees F
    CPU temperature 53 degrees C / 127 degrees F
    Total memory 4096 MB Max 1188 MB used ( 29 percent)
    Control plane memory 2624 MB Max 708 MB used ( 27 percent)
    Data plane memory 1472 MB Max 471 MB used ( 32 percent)
    5 sec CPU utilization:
    User 38 percent
    Background 0 percent
    Kernel 50 percent
    Interrupt 0 percent
    Idle 12 percent
    Model RE-SRX340
    Serial ID CY3218AF0243
    Start time 2019-08-24 18:45:43 GMT+1
    Uptime 1 day, 10 hours, 24 minutes, 30 seconds
    Last reboot reason 0x1000:reboot due to panic
    Load averages: 1 minute 5 minute 15 minute
    3.94 5.31 4.93

     

    And when i run "run show system core-dumps" i get this output:

    XXX@SRX340# run show system core-dumps

     

    /var/crash/*core*: No such file or directory
    /var/tmp/*core*: No such file or directory
    /var/tmp/pics/*core*: No such file or directory
    /var/crash/kernel.*: No such file or directory
    /var/jails/rest-api/tmp/*core*: No such file or directory
    /tftpboot/corefiles/*core*: No such file or directory

     

    Software:

    Junos: 15.1X49-D70.3
    JUNOS Software Release [15.1X49-D70.3]

     

    Can you guys help me?
    /Nikolaj Nielsen



  • 2.  RE: 0x1000:reboot due to panic

    Posted 08-26-2019 00:15

    Nikolaj,

     

    From the RE output, I can see that Idle value is 12 percent. Can you provide me the output of "show system processes extensive"?

     

    To narrow down the issue, let me know the following:

    • Since when you're facing the issue?
    • Any changes made prior to this issue?
    • Is there any pattern in the reboot like every 3 hours its rebooting kinda situation?
    • Do you have SNMP monitoring where we can see the device status?

    It seems like RE CPU is going High and I suspect this can be an issue. But we don't see any core-dumps during the time of issue so, it can be a hardware issue as well and RMA may be required.

     

    Also, I would suggest you to consider upgrading the device to the recommended Junos version which is 15.1X49-D170 for SRX340. For more information, please visit the following KB article - https://kb.juniper.net/InfoCenter/index?page=content&id=KB21476&actp=METADATA#srx_series



  • 3.  RE: 0x1000:reboot due to panic

    Posted 08-26-2019 02:01

    Hi Noobmaster

     

    Thank you for taking the time to reply.

     

    Here is the "show system processes extensive" Output:

     

    XXX@SRX340# run show system processes extensive
    last pid: 89349; load averages: 1.84, 1.87, 1.71 up 1+11:43:02 06:28:15
    225 processes: 19 running, 194 sleeping, 12 waiting

    Mem: 327M Active, 137M Inact, 1595M Wired, 391M Cache, 112M Buf, 1530M Free
    Swap:


    PID USERNAME THR PRI NICE SIZE RES STATE C TIME WCPU COMMAND
    1849 root 6 76 0 1554M 471M select 0 112.9H 307.42% flowd_octeon_hm
    21 root 1 171 52 0K 16K RUN 0 613:06 41.31% idle: cpu0
    23 root 1 -20 -139 0K 16K RUN 0 21:32 0.00% swi7: clock
    1876 root 7 76 0 34520K 9280K select 0 21:31 0.00% aamwd
    1496 root 1 76 0 18316K 6600K select 0 13:31 0.00% eventd
    1857 root 1 76 0 110M 32248K select 0 10:33 0.00% authd
    1832 root 1 76 0 10004K 5972K select 0 7:55 0.00% ntpd
    22 root 1 -40 -159 0K 16K WAIT 0 6:51 0.00% swi2: netisr 0
    1839 root 1 76 0 60504K 22768K select 0 6:39 0.00% pfed
    35 root 1 -8 0 0K 16K xfer s 0 6:05 0.00% udev-sched-0.1
    1878 root 1 76 0 19924K 8124K select 0 5:13 0.00% rtlogd
    1838 root 1 83 0 8832K 2504K select 0 4:23 0.00% inetd
    18 root 1 171 52 0K 16K RUN 3 4:14 0.00% idle: cpu3
    19 root 1 171 52 0K 16K RUN 2 4:14 0.00% idle: cpu2
    1885 root 1 76 0 19004K 7784K select 0 3:56 0.00% license-check
    25 root 1 -20 -139 0K 16K WAIT 0 3:45 0.00% swi7: +
    1856 root 1 76 0 104M 19064K select 0 3:12 0.00% jdhcpd
    20 root 1 171 52 0K 16K RUN 1 3:11 0.00% idle: cpu1
    1834 root 1 76 0 35148K 16928K select 0 3:10 0.00% snmpd
    1837 root 1 76 0 39328K 14392K select 0 2:44 0.00% l2ald
    1843 root 1 76 0 22252K 10408K select 0 2:30 0.00% ppmd
    1835 root 1 76 0 49408K 15424K select 0 2:20 0.00% mib2d
    5 root 1 -16 0 0K 16K rtfifo 0 2:13 0.00% rtfifo_kern_recv
    1864 root 1 76 0 19804K 4820K select 0 1:29 0.00% shm-rtsdbd
    1853 root 1 4 0 31440K 13884K kqread 0 1:18 0.00% l2cpd
    3 root 1 -8 0 0K 16K - 0 1:16 0.00% g_up
    40 root 1 171 52 0K 16K pgzero 0 0:56 0.00% pagezero
    4 root 1 -8 0 0K 16K - 0 0:55 0.00% g_down
    1875 root 7 8 0 97404K 7076K nanslp 0 0:47 0.00% ipfd
    1915 nobody 1 76 0 13084K 5600K select 0 0:43 0.00% httpd
    49 root 1 -16 0 0K 16K psleep 0 0:39 0.00% vmkmemdaemon
    1836 root 1 4 0 68628K 33032K kqread 0 0:36 0.00% rpd
    29 root 1 -28 -147 0K 16K WAIT 0 0:35 0.00% swi5: cambio
    1826 root 1 76 0 3544K 1496K select 0 0:35 0.00% bslockd
    1829 root 1 76 0 73484K 26036K select 0 0:33 0.00% chassisd
    1830 root 1 76 0 18360K 6984K select 0 0:31 0.00% alarmd
    1847 root 1 76 0 11200K 3996K select 0 0:29 0.00% irsd
    1863 root 1 76 0 58268K 37092K select 0 0:25 0.00% smid
    1842 root 1 76 0 36472K 14168K select 0 0:24 0.00% kmd
    1 root 1 8 0 1816K 956K wait 0 0:22 0.00% init
    1928 nobody 1 4 0 12256K 1668K kqread 0 0:20 0.00% webapid
    43 root 1 20 0 0K 16K syncer 0 0:18 0.00% syncer
    1858 root 1 76 0 27076K 11584K select 0 0:17 0.00% cfmd
    82 root 1 -8 0 0K 16K mdwait 0 0:17 0.00% md1
    1883 root 1 8 0 29996K 4524K nanslp 0 0:17 0.00% wmic
    44 root 1 20 0 0K 16K vnlrum 0 0:16 0.00% vnlru_mem
    1869 root 1 76 0 20148K 8012K select 0 0:15 0.00% pkid
    26 root 1 -16 0 0K 16K - 0 0:15 0.00% yarrow
    1879 root 1 76 0 23208K 9960K select 0 0:15 0.00% utmd
    2 root 1 -8 0 0K 16K - 0 0:12 0.00% g_event
    1828 root 1 76 0 44556K 13864K select 0 0:11 0.00% dcd
    1887 root 1 4 0 29984K 12548K kqread 0 0:10 0.00% dot1xd
    1867 root 1 76 0 37932K 14988K select 0 0:08 0.00% nsd
    1874 root 1 76 0 52108K 11648K select 0 0:07 0.00% idpd
    1848 root 1 76 0 19528K 8288K select 0 0:07 0.00% bfdd
    1825 root 1 76 0 3084K 1060K select 0 0:06 0.00% watchdog
    1840 root 1 76 0 21060K 9132K select 0 0:05 0.00% rmopd
    71135 root 1 139 0 12456K 4196K RUN 0 0:05 0.00% sshd
    1841 root 1 76 0 30404K 11580K select 0 0:05 0.00% cosd
    1855 root 1 76 0 11632K 4396K select 0 0:05 0.00% lfmd
    1975 root 1 76 0 0K 16K select 0 0:04 0.00% peerproxy00000001
    1866 root 1 76 0 21776K 10808K select 0 0:04 0.00% jsrpd
    1831 root 1 76 0 19076K 6484K select 0 0:04 0.00% craftd
    71212 Nikolaj 1 76 0 69600K 29916K select 0 0:03 0.00% cli
    1833 root 1 76 0 55324K 24324K select 0 0:02 0.00% mgd
    1594 root 1 8 0 3732K 1436K nanslp 0 0:02 0.00% cron
    45 root 1 -16 0 0K 16K sdflus 0 0:01 0.00% softdepflush
    1845 root 1 76 0 36904K 15840K select 0 0:01 0.00% dfwd
    1870 root 1 76 0 17228K 5716K select 0 0:01 0.00% httpd-gk
    42 root 1 -4 0 0K 16K vlruwt 0 0:01 0.00% vnlru
    41 root 1 -16 0 0K 16K psleep 0 0:01 0.00% bufdaemon
    1859 root 1 76 0 14536K 3796K select 0 0:01 0.00% mplsoamd
    1881 root 3 79 0 20188K 6068K ucond 0 0:01 0.00% syshmd
    1882 root 1 76 0 10952K 3292K select 0 0:01 0.00% smtpd
    47 root 1 -16 0 0K 16K psleep 0 0:01 0.00% vmuncachedaemon
    71213 root 1 76 0 57720K 11444K select 0 0:01 0.00% mgd
    1872 root 2 81 0 27704K 6588K select 0 0:00 0.00% appidd
    1873 root 1 76 0 28768K 7708K select 0 0:00 0.00% appsecured
    1862 root 1 103 0 20276K 6808K select 0 0:00 0.00% wwand
    1860 root 1 76 0 26316K 5916K select 0 0:00 0.00% bdbrepd
    89298 root 1 77 0 11216K 4164K select 0 0:00 0.00% sshd
    1458 root 1 76 0 3780K 1472K select 0 0:00 0.00% usbd
    1877 root 1 76 0 13824K 4600K select 0 0:00 0.00% nstraced
    39 root 1 -16 0 0K 16K psleep 0 0:00 0.00% pagedaemon
    9 root 1 -16 0 0K 16K octagl 0 0:00 0.00% octagl
    1851 root 1 139 0 11936K 4280K select 0 0:00 0.00% pppd
    1861 root 1 93 0 14352K 4276K select 0 0:00 0.00% sendd
    1886 root 1 95 0 14084K 3844K select 0 0:00 0.00% sdxd
    1895 root 1 20 0 9892K 812K pause 0 0:00 0.00% ntpd
    1854 root 1 76 0 13080K 4068K select 0 0:00 0.00% oamd
    1884 root 1 20 0 12004K 3624K pause 0 0:00 0.00% webapid
    6 root 1 8 0 0K 16K - 0 0:00 0.00% kqueue taskq
    333 root 1 -8 0 0K 16K mdwait 0 0:00 0.00% md2
    89318 sshd 1 8 0 10116K 2744K nanslp 0 0:00 0.00% sshd
    89345 root 1 81 0 10064K 3968K select 0 0:00 0.00% sshd
    89340 root 1 79 0 10064K 3968K select 0 0:00 0.00% sshd
    89342 root 1 81 0 10064K 3968K select 0 0:00 0.00% sshd
    59 root 1 -8 0 0K 16K mdwait 0 0:00 0.00% md0
    89348 root 1 4 0 8704K 3912K sbwait 0 0:00 0.00% sshd
    89346 sshd 1 81 0 10068K 1896K select 0 0:00 0.00% sshd
    89347 sshd 1 82 0 10068K 1896K select 0 0:00 0.00% sshd
    89343 sshd 1 82 0 10068K 1888K select 0 0:00 0.00% sshd
    1868 root 1 88 0 8772K 2564K select 0 0:00 0.00% inetd
    1827 root 1 83 0 4920K 1616K select 0 0:00 0.00% tnetd
    1888 root 1 5 0 3504K 1496K ttyin 0 0:00 0.00% getty
    89349 root 1 76 0 25204K 2184K CPU0 0 0:00 0.00% top
    88791 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89107 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89042 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88687 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89333 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89339 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88954 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88129 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89278 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88579 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88497 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89248 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89295 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88355 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88598 root 1 4 0 3436K 1552K sbwait 0 0:00 0.00% telnetd
    88892 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87955 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88204 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88136 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88051 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88430 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88001 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88299 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87909 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87778 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87866 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85903 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88027 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89310 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85978 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86238 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87771 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89336 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85812 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86159 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87441 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86385 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89267 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87629 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87489 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87575 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    69319 root 1 4 0 3440K 1468K sbwait 0 0:00 0.00% telnetd
    86620 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    79294 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86067 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87715 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85814 root 1 4 0 3436K 1552K sbwait 0 0:00 0.00% telnetd
    87297 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    73450 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87354 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    73518 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89325 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86318 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89332 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89275 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89327 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89284 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89326 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87843 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89261 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85754 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86467 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87718 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    32 root 1 8 0 0K 16K usbevt 0 0:00 0.00% usb0
    34 root 1 8 0 0K 16K usbevt 0 0:00 0.00% usb1
    0 root 1 -8 0 0K 0K WAIT 0 0:00 0.00% swapper
    37 root 1 -44 -163 0K 16K WAIT 0 0:00 0.00% swi1: ipfwd
    36 root 1 -36 -155 0K 16K WAIT 0 0:00 0.00% swi3: ipopt ip6opt
    31 root 1 -48 -167 0K 16K WAIT 0 0:00 0.00% swi0: uart
    1702 root 1 -8 0 0K 16K mdwait 0 0:00 0.00% md3
    8 root 1 8 0 0K 16K - 0 0:00 0.00% thread taskq
    50 root 1 -8 0 0K 16K select 0 0:00 0.00% if_pfe_listen
    53 root 1 -8 0 0K 16K select 0 0:00 0.00% if_pic_listen0
    46 root 1 76 0 0K 16K sleep 0 0:00 0.00% netdaemon
    51 root 1 4 0 0K 16K dump_r 0 0:00 0.00% kern_dump_proc
    54 root 1 8 0 0K 16K - 0 0:00 0.00% nfsiod 0
    56 root 1 8 0 0K 16K - 0 0:00 0.00% nfsiod 2
    1583 root 1 8 0 0K 16K crypto 0 0:00 0.00% crypto
    57 root 1 8 0 0K 16K - 0 0:00 0.00% nfsiod 3
    1584 root 1 8 0 0K 16K crypto 0 0:00 0.00% crypto returns
    55 root 1 8 0 0K 16K - 0 0:00 0.00% nfsiod 1
    52 root 1 4 0 0K 16K purge_ 0 0:00 0.00% kern_pir_proc
    1585 root 1 8 0 0K 16K crypto 0 0:00 0.00% crypto
    1586 root 1 8 0 0K 16K crypto 0 0:00 0.00% crypto returns
    33 root 1 8 0 0K 16K usbtsk 0 0:00 0.00% usbtask
    7 root 1 8 0 0K 16K - 0 0:00 0.00% mastership taskq
    27 root 1 -12 -131 0K 16K WAIT 0 0:00 0.00% swi9: Giant taskq
    28 root 1 -12 -131 0K 16K WAIT 0 0:00 0.00% swi9: task queue
    30 root 1 -16 -135 0K 16K WAIT 0 0:00 0.00% swi8: +
    24 root 1 -24 -143 0K 16K WAIT 0 0:00 0.00% swi6: vm
    38 root 1 -32 -151 0K 16K WAIT 0 0:00 0.00% swi4: ipmismatch+
    15 root 1 171 52 0K 16K CPU0 0 0:00 0.00% idle: cpu6
    14 root 1 171 52 0K 16K CPU0 0 0:00 0.00% idle: cpu7
    13 root 1 171 52 0K 16K CPU0 0 0:00 0.00% idle: cpu8
    12 root 1 171 52 0K 16K CPU0 0 0:00 0.00% idle: cpu9
    11 root 1 171 52 0K 16K CPU0 0 0:00 0.00% idle: cpu10
    10 root 1 171 52 0K 16K CPU0 0 0:00 0.00% idle: cpu11
    16 root 1 171 52 0K 16K CPU0 0 0:00 0.00% idle: cpu5
    17 root 1 171 52 0K 16K CPU0 0 0:00 0.00% idle: cpu4

     

    Here is answers for the question:

     

    • Since when you're facing the issue? - The past 4 weeks.
    • Any changes made prior to this issue? - No, the only thing i can think of, is that some ports have been opened.
    • Is there any pattern in the reboot like every 3 hours its rebooting kinda situation? - Sadly no pattern, sometimes 2-4 hours, sometimes 2-4 days.
    • Do you have SNMP monitoring where we can see the device status? - No.

     

    I hope you can help.

    Thank you.

     

    /Nikolaj

     



  • 4.  RE: 0x1000:reboot due to panic

    Posted 08-26-2019 02:22

    Hi Nikolaj,

     

    From the output, I can see none of the processes are consuming more CPU but still Idle has low percent. Can you please provide me the output for the following:

     

    user@host> start shell

    user@host% top

     

    If I don't find any processes consuming CPU threads from the output as well, then we left with 2 options: Upgrading the device to the recommended Junos version or initiating the RMA for the chassis

     

    Also, I managed to look into other forums threads and please check the last update, let me know if you've any LTE module  - https://forums.juniper.net/t5/SRX-Services-Gateway/SRX-340-occasional-panic/td-p/326160



  • 5.  RE: 0x1000:reboot due to panic

    Posted 08-26-2019 02:29

    Hi

     

    Here is the output for shell top:

     

    last pid: 6872; load averages: 3.04, 2.59, 2.37 up 1+13:41:02 08:26:15
    178 processes: 5 running, 173 sleeping
    CPU states: 78.0% user, 0.0% nice, 2.2% system, 0.1% interrupt, 19.7% idle
    Mem: 332M Active, 138M Inact, 1596M Wired, 390M Cache, 112M Buf, 1523M Free
    Swap:

    PID USERNAME THR PRI NICE SIZE RES STATE C TIME WCPU COMMAND
    1849 root 6 76 0 1554M 471M select 0 119.2H 287.89% flowd_octeon_hm
    1876 root 7 76 0 34520K 9280K select 0 22:42 0.00% aamwd
    1496 root 1 76 0 18316K 6600K select 0 14:30 0.00% eventd
    1857 root 1 76 0 110M 32296K select 0 11:07 0.00% authd
    1832 root 1 76 0 10004K 5972K select 0 8:14 0.00% ntpd
    1839 root 1 76 0 60504K 22784K select 0 7:01 0.00% pfed
    1878 root 1 76 0 19924K 8124K select 0 5:36 0.00% rtlogd
    1838 root 1 109 0 8832K 2504K select 0 4:38 0.00% inetd
    1885 root 1 -4 0 19004K 7784K ufs 0 4:09 0.00% license-check
    1856 root 1 76 0 104M 19196K select 0 3:21 0.00% jdhcpd
    1834 root 1 76 0 35148K 16928K select 0 3:20 0.00% snmpd
    1837 root 1 76 0 39328K 14392K select 0 2:53 0.00% l2ald
    1843 root 1 76 0 22252K 10408K select 0 2:38 0.00% ppmd
    1835 root 1 76 0 49408K 15456K select 0 2:28 0.00% mib2d
    1864 root 1 76 0 19804K 4820K select 0 1:34 0.00% shm-rtsdbd
    1853 root 1 4 0 31696K 14036K kqread 0 1:22 0.00% l2cpd
    1875 root 7 8 0 97404K 7076K nanslp 0 0:49 0.00% ipfd
    1915 nobody 2 76 0 13176K 5712K ucondt 0 0:48 0.00% httpd
    1836 root 1 4 0 68628K 33032K kqread 0 0:38 0.00% rpd
    1826 root 1 76 0 3544K 1496K select 0 0:37 0.00% bslockd
    1829 root 1 76 0 73484K 26036K select 0 0:35 0.00% chassisd
    1830 root 1 76 0 18360K 6984K select 0 0:32 0.00% alarmd
    1847 root 1 76 0 11200K 3996K select 0 0:31 0.00% irsd
    1863 root 1 76 0 58300K 37256K select 0 0:26 0.00% smid
    1842 root 1 76 0 36472K 14168K select 0 0:25 0.00% kmd
    1928 nobody 1 4 0 12256K 1668K kqread 0 0:21 0.00% webapid
    1858 root 1 76 0 27076K 11584K select 0 0:18 0.00% cfmd
    1883 root 1 8 0 29996K 4488K nanslp 0 0:18 0.00% wmic
    1869 root 1 76 0 20148K 8012K select 0 0:16 0.00% pkid
    1879 root 1 76 0 23208K 9960K select 0 0:15 0.00% utmd
    1828 root 1 76 0 44556K 13864K select 0 0:12 0.00% dcd
    1887 root 1 4 0 29984K 12548K kqread 0 0:10 0.00% dot1xd
    1867 root 1 76 0 37932K 14988K select 0 0:08 0.00% nsd
    1874 root 1 76 0 52108K 11648K select 0 0:08 0.00% idpd
    1848 root 1 76 0 19528K 8288K select 0 0:08 0.00% bfdd
    71135 root 1 76 0 12476K 4216K select 0 0:06 0.00% sshd
    1825 root 1 76 0 3084K 1060K select 0 0:06 0.00% watchdog
    1840 root 1 76 0 21060K 9132K select 0 0:05 0.00% rmopd
    1855 root 1 76 0 11632K 4396K select 0 0:05 0.00% lfmd
    1841 root 1 76 0 30404K 11580K select 0 0:05 0.00% cosd
    1866 root 1 76 0 21776K 10808K select 0 0:04 0.00% jsrpd
    1831 root 1 76 0 19076K 6484K select 0 0:04 0.00% craftd
    71212 Nikolaj 1 8 0 69600K 29940K wait 0 0:03 0.00% cli
    1833 root 1 76 0 55324K 24324K select 0 0:02 0.00% mgd
    1594 root 1 8 0 3732K 1436K nanslp 0 0:02 0.00% cron
    1845 root 1 76 0 36904K 15840K select 0 0:01 0.00% dfwd
    1870 root 1 76 0 17228K 5716K select 0 0:01 0.00% httpd-gk
    1859 root 1 76 0 14536K 3796K select 0 0:01 0.00% mplsoamd
    1881 root 3 79 0 20188K 6068K ucond 0 0:01 0.00% syshmd
    1882 root 1 76 0 10952K 3292K select 0 0:01 0.00% smtpd
    6662 Nikolaj 1 76 0 25612K 2720K CPU0 0 0:01 0.00% top
    71213 root 1 76 0 55672K 11380K select 0 0:01 0.00% mgd
    1872 root 2 81 0 27704K 6588K select 0 0:00 0.00% appidd
    1873 root 1 76 0 28768K 7708K select 0 0:00 0.00% appsecured
    1862 root 1 103 0 20276K 6808K select 0 0:00 0.00% wwand
    6831 root 1 -4 0 11216K 4164K ufs 0 0:00 0.00% sshd
    1860 root 1 76 0 26316K 5912K select 0 0:00 0.00% bdbrepd
    6837 root 1 79 0 11216K 4164K select 0 0:00 0.00% sshd
    1458 root 1 76 0 3780K 1472K select 0 0:00 0.00% usbd
    1877 root 1 76 0 13824K 4600K select 0 0:00 0.00% nstraced
    1851 root 1 139 0 11936K 4280K select 0 0:00 0.00% pppd
    1861 root 1 93 0 14352K 4276K select 0 0:00 0.00% sendd
    1886 root 1 95 0 14084K 3844K select 0 0:00 0.00% sdxd
    1895 root 1 20 0 9892K 812K pause 0 0:00 0.00% ntpd
    1854 root 1 76 0 13080K 4068K select 0 0:00 0.00% oamd
    1884 root 1 20 0 12004K 3624K pause 0 0:00 0.00% webapid
    6834 sshd 1 4 0 10116K 2744K sbwait 0 0:00 0.00% sshd
    6839 sshd 1 8 0 10116K 2744K nanslp 0 0:00 0.00% sshd
    6849 root 1 -8 0 11204K 4232K biowr 0 0:00 0.00% sshd
    6851 root 1 -4 0 10064K 3968K ufs 0 0:00 0.00% sshd
    6858 root 1 -4 0 10064K 3968K ufs 0 0:00 0.00% sshd
    6859 root 1 -4 0 10064K 3968K ufs 0 0:00 0.00% sshd
    6641 root 1 84 0 10052K 3956K select 0 0:00 0.00% sshd
    6856 sshd 1 4 0 10116K 1972K sbwait 0 0:00 0.00% sshd
    6857 sshd 1 4 0 10068K 1908K sbwait 0 0:00 0.00% sshd
    6860 sshd 1 4 0 10068K 1908K sbwait 0 0:00 0.00% sshd
    6861 sshd 1 4 0 10068K 1908K sbwait 0 0:00 0.00% sshd
    1868 root 1 88 0 8772K 2564K select 0 0:00 0.00% inetd

     

    I can see that the "flowd_octeon_hm" is very high, any sugestions?

     

    I don´t have any LTE module, or any other modules.

     

    /Nikolaj



  • 6.  RE: 0x1000:reboot due to panic

    Posted 08-26-2019 03:04

    Hi Nikolaj,

     

    flowd_octeon_hm is responsible for packet processing in SRX. Generally, it will run high due to the nature of the CPU and we should focus on other processes apart from flowd_octeon_hm.

     

    As of now, I don't see any other processes consuming more CPU cycles. I suspected RE CPU to be one of the causes, however, looking at the outputs I cant conclude further. 

     

    Although there can be other reasons for reboot; for instance, it can be due to overheating, device consuming more RE CPU, a bug in the Junos code, a process crashed resulting in generating a core-dump and finally hardware issue.

     

    I have zeroize and Junos upgrade in mind, let me know whether we can perform the same. For zeroize procedure, refer the following technical documentation - https://www.juniper.net/documentation/en_US/junos/topics/reference/command-summary/request-system-zeroize-security.html

     

    If we ruled out all the possibilities then I would suggest you contact JTAC for proceeding with the RMA.



  • 7.  RE: 0x1000:reboot due to panic

    Posted 08-26-2019 05:04

    Hi noobmaster,

     

    flowd_octeon_hm is responsible for packet processing in SRX. Generally, it will run high due to the nature of the CPU and we should focus on other processes apart from flowd_octeon_hm. - Sorry, i haven´t googled it when asking 🙂

     

    I will try to contact JTAC support, and then update the firmware to D170.

     

    Do you have any idea, why a core-dump is not created, when the SRX crashes?

     

    /var/crash/*core*: No such file or directory
    /var/tmp/*core*: No such file or directory
    /var/tmp/pics/*core*: No such file or directory
    /var/crash/kernel.*: No such file or directory
    /var/jails/rest-api/tmp/*core*: No such file or directory
    /tftpboot/corefiles/*core*: No such file or directory

     

    /Nikolaj



  • 8.  RE: 0x1000:reboot due to panic

    Posted 08-26-2019 05:48

    Hi Nikolaj,

     

    No worries.

     

    Answering to your question, "Do you have any idea, why a core-dump is not created, when the SRX crashes?"

     

    We can't anticipate every time that core-dumps will be generated whenever SRX crashes. Mostly core-dumps are generated to capture the state of the process when it abruptly terminated or when it crashed. This is on the software-level. However, there are certain scenarios where the hardware itself is faulty and it can't generate a core-dump

     

    Hope this helps.



  • 9.  RE: 0x1000:reboot due to panic
    Best Answer

     
    Posted 08-26-2019 06:43

    I suspect 63 telnet and 8 ssh sessions may be playing a part.

     

    89318 sshd 1 8 0 10116K 2744K nanslp 0 0:00 0.00% sshd
    89345 root 1 81 0 10064K 3968K select 0 0:00 0.00% sshd
    89340 root 1 79 0 10064K 3968K select 0 0:00 0.00% sshd
    89342 root 1 81 0 10064K 3968K select 0 0:00 0.00% sshd
    89348 root 1 4 0 8704K 3912K sbwait 0 0:00 0.00% sshd
    89346 sshd 1 81 0 10068K 1896K select 0 0:00 0.00% sshd
    89347 sshd 1 82 0 10068K 1896K select 0 0:00 0.00% sshd
    89343 sshd 1 82 0 10068K 1888K select 0 0:00 0.00% sshd
    1868 root 1 88 0 8772K 2564K select 0 0:00 0.00% inetd
    1827 root 1 83 0 4920K 1616K select 0 0:00 0.00% tnetd
    88791 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89107 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89042 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88687 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89333 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89339 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88954 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88129 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89278 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88579 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88497 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89248 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89295 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88355 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88598 root 1 4 0 3436K 1552K sbwait 0 0:00 0.00% telnetd
    88892 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87955 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88204 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88136 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88051 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88430 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88001 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88299 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87909 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87778 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87866 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85903 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    88027 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89310 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85978 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86238 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87771 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89336 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85812 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86159 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87441 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86385 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89267 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87629 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87489 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87575 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    69319 root 1 4 0 3440K 1468K sbwait 0 0:00 0.00% telnetd
    86620 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    79294 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86067 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87715 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85814 root 1 4 0 3436K 1552K sbwait 0 0:00 0.00% telnetd
    87297 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    73450 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87354 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    73518 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89325 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86318 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89332 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89275 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89327 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89284 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89326 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87843 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    89261 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    85754 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    86467 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    87718 root 1 4 0 3440K 1560K sbwait 0 0:00 0.00% telnetd
    


  • 10.  RE: 0x1000:reboot due to panic

    Posted 08-30-2019 02:19

    Hi

     

    I think it was because all the telnet and ssh connections.

    I have changed my config, and by now, the SRX haven´t rebotted yet.

     

    Thank you for your help.

     

    /Nikolaj



  • 11.  RE: 0x1000:reboot due to panic

     
    Posted 08-26-2019 17:40

    Nikolaj,

     

    Do you have any kind of syslog configured on the SRX? (share "show system syslog")

     

    We could check if there are logs related to the reboot. Try:

     

    > show log messages

    > show log chassisd

     

    I you could upload the logs we could certainly check them and let you know.

     



  • 12.  RE: 0x1000:reboot due to panic

     
    Posted 08-27-2019 00:25

    Hello,

     

    I strongly suggest opening a JTAC case so we can look into any potential component issues.

     

    https://kb.juniper.net/InfoCenter/index?page=content&id=TSB17581

     

    Regards,

     

    Vikas