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J-Web broken after Upgrade to 19.4R1.10

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  • 1.  J-Web broken after Upgrade to 19.4R1.10

    Posted 01-12-2020 02:04

    Hey all,

     

    i just got my SRX300-JSE delivered yesterday and upgraded from 15.1X49-D180.2 to 19.4R1.10. Now J-Web doesnt show any policies and zones. instead it displays just a circle saying "please wait, syncing from device" which you can wait hours for and it doesnt do anything.

     

    If i do changes on the CLI it works flawless, but i cant do any changes on J-WEB since it doesnt show zones, policies and interfaces etc. In addition the box gets super slow and huge cpu load after clicking a while around in the JWEB Interface and it crashes completly so that only restart web-management helps.

     

    I dont really mind since im fine with the command line and i also dont really want to setup the config completly again after i go the ipsec tunnels, sky atp etc. all working.

     

    Just curious if someone knows how it may be fixed, is jweb using some own kind of database which is synced from cli config and may be broken now? I dont even find anything strange in the log files, no errors or anything. There must be some way to regenerate it. 



  • 2.  RE: J-Web broken after Upgrade to 19.4R1.10
    Best Answer

     
    Posted 01-12-2020 02:39

    Hello,

     

    can you please check if this thread helps you to resolve your issue?

     

    https://forums.juniper.net/t5/SRX-Services-Gateway/SRX340-19-4R1-Firmware-upgrade-issue/td-p/472068



  • 3.  RE: J-Web broken after Upgrade to 19.4R1.10

     
    Posted 01-12-2020 03:47

    I assume from your description this works correctly in 15.1 and has the issue in 19.4 thus this is going to be a software bug.  These are known as PR (problem reports) in Junos.  I don't see your particular one listed in my searches of the public PR database located here.

     

    https://prsearch.juniper.net/InfoCenter/index?page=prsearch

     

    You can report this bug via a JTAC ticket and they can confirm if it is already known or create a new PR if needed for the software team to fix the issue.

    https://my.juniper.net/#dashboard/servicerequests

     



  • 4.  RE: J-Web broken after Upgrade to 19.4R1.10

    Posted 03-03-2020 01:00

    Did you ever get an answer to this? I upgraded my home 320 to 19.4R1.10 last night and J-Web is now unusable which means I cannot roll out SkyATP.

     

    Would appreciate any info.



  • 5.  RE: J-Web broken after Upgrade to 19.4R1.10

    Posted 03-03-2020 01:10
    i just performed a rollback to 15.x, and then did the jtac recommended
    upgrade to the 18 release. once you are on 18.x you can upgrade to 19

    --



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    *Enrico Kern*

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  • 6.  RE: J-Web broken after Upgrade to 19.4R1.10

    Posted 03-03-2020 03:17

    Thanks

     

    I went from 17.x to 19 but I wouldn't think that would make a difference. Still really struggling to do anything with this at the moment which is a shame, as it could be rolled out to 500+ customers most of whom would purchase a licence. 😞



  • 7.  RE: J-Web broken after Upgrade to 19.4R1.10

     
    Posted 04-02-2020 04:23

    @firestars

    Your best option really is to raise a JTAC case.