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SRX1500 will not boot junos - wind river linux

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  • 1.  SRX1500 will not boot junos - wind river linux

    Posted 06-18-2020 10:02

    Hi,

     

    Recently I was upgrading a SRX1500 using request system software add, the device rebooted and was running the new version of Juniper. I then rebooted the device and now its booting into the following:

     

    oz8xckot9we41.png

     

    The SRX will not boot junos and only enters wind river linux, I can't find any good documentation for this, can anyone offer some advice on how to get junos back up and running?

     

    Thanks.



  • 2.  RE: SRX1500 will not boot junos - wind river linux

    Posted 06-18-2020 10:49

    The quick fix would be to do a clean usb install - download "install media" instead of "install package" and follow this knowledge base article: https://kb.juniper.net/InfoCenter/index?page=content&id=KB30944

     

    The configuration will be lost with this approach.



  • 3.  RE: SRX1500 will not boot junos - wind river linux

    Posted 06-22-2020 08:12

    Hi both,

     

    Thanks for the reply, I have RMA'd the unit...

     

    This happened to me whilst upgrading a SRX 1500 HA pair in staging..

     

    Is there any documentation from Juniper regarding HA upgrades and a standard process?

     

    Thanks.



  • 4.  RE: SRX1500 will not boot junos - wind river linux
    Best Answer

     
    Posted 06-22-2020 12:07

    Hey jjelliott1821

     

    Greetings, good thing you were able to RMA the devices 🙂 , regarding HA upgrades and stand lone here is the information you need:

     

    HA :

     

    https://kb.juniper.net/InfoCenter/index?page=content&id=KB17947&actp=METADATA

     

    More HA options and details:

     

    https://kb.juniper.net/InfoCenter/index?page=content&id=KB17235&actp=METADATA

     

    Individual devices:

     

    https://www.juniper.net/documentation/en_US/junos/topics/task/operational/chassis-cluster-separate-device-upgrading.html

     

    ISSU: ( if applicable) 

     

    https://www.juniper.net/documentation/en_US/junos/topics/topic-map/security-chassis-cluster-upgrading-using-in-service-software-upgrade.html

     

    If this solves your problem, please mark this post as "Accepted Solution" so we can help others too \:)/

    Regards,

     

    Lil Dexx
    JNCIE-ENT#863, 3X JNCIP-[SP-ENT-DC], 4X JNCIA [cloud-DevOps-Junos-Design], Champions Ingenius, SSYB

     



  • 5.  RE: SRX1500 will not boot junos - wind river linux

     
    Posted 06-18-2020 12:46

    Hi jjelliott1821,

     

     

    Greetings, I don't want to be apprehensive but based on my experience your chances are slim to none, and most of the times we ended up RMAing the units, If you have JTAC support I would recommend you to open a case with them so you can go through the Install media process with a JTAC  representative on a meeting (hopefully) and if it fails you can request an RMA right away, nevertheless I really hope it works for you without having to replace the unit.

     

    If this solves your problem, please mark this post as "Accepted Solution" so we can help others too \:)/

    Regards,

     

    Lil Dexx
    JNCIE-ENT#863, 3X JNCIP-[SP-ENT-DC], 4X JNCIA [cloud-DevOps-Junos-Design], Champions Ingenius, SSYB