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SRX320 has identity crisis and thinks it's an SRX300

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  • 1.  SRX320 has identity crisis and thinks it's an SRX300

    Posted 06-25-2019 13:06

    The SRX320 is running 15.1X49-D120.3

    This switch used to work fine for ±1 month on my desk, but after a reboot today, the PoE stopped working. It's like it doesn't even exist in the config. I tried to zeroize in case something was up in the config but still nothing on the ports

     

    When I try to add PoE settings it doesn't work. It gives me this:

    [edit poe]
    root# set ?
    No valid completions

     

    If I try to "show poe something", it gives me this:

    root> show poe ?
    No valid completions

     

    And just now, I noticed that the switch thinks it is an SRX300, which would explain why I don't have any PoE settings

    root> show version
    Model: srx300
    Junos: 15.1X49-D120.3
    JUNOS Software Release [15.1X49-D120.3]

     

    Do you guys have any suggestion on why/how this happens? Should I just RMA the thing?



  • 2.  RE: SRX320 has identity crisis and thinks it's an SRX300

     
    Posted 06-25-2019 13:30

    My SRX320's show up as 300's as well. I think this is normal. The SRX is a firewall, but you keep calling it a switch--are you sure you are logged into the right device? Otherwise, it's possible the unit is not recognizing that it has poe capabilities. My non-poe unit does not allow configuring poe options.

     

    Edit: My SRX300 is in fact an SRX300.



  • 3.  RE: SRX320 has identity crisis and thinks it's an SRX300
    Best Answer

    Posted 06-25-2019 13:54

    Hi viz,

     

    I suppose this isn't an expected behavior. So would recommend opening a JTAC case for it to be investigated further.

     

    Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!

     

    Regards,

    HS



  • 4.  RE: SRX320 has identity crisis and thinks it's an SRX300

    Posted 06-25-2019 14:30

    Hi viz,

     

    I just did a quick test in my lab and I see the following output on my SRX320-poe:

     

    root@t11-40> show version

    Hostname: t11-40

    Model: srx320-poe <<<<<

    Junos: 15.1X49-D120.3

    JUNOS Software Release [15.1X49-D120.3]

    JUNOS Firmware Software Suite [15.1X49-D50.3]

     

    root@t11-40> show poe ?

    Possible completions:

      controller           Show Power over Ethernet system information <<<<<

      interface            Show Power over Ethernet interfaces <<<<<

      telemetries          Show Power over Ethernet telemetries <<<<<

     

    So when you get a chance, please open a JTAC case for further investigation.

     

    Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!

     

    Regards,

    HS



  • 5.  RE: SRX320 has identity crisis and thinks it's an SRX300

     
    Posted 06-25-2019 14:37

    Hi viz,

     

    Can you confirm if you have any Jflow services configured on this SRX?

     

    Cheers

    Pooja 

     



  • 6.  RE: SRX320 has identity crisis and thinks it's an SRX300

    Posted 06-25-2019 17:04

    Viz, Please check that by any chance lldp is enabled on SRX, if yes disabled that and reboot the SRX box again to see if that fix the problem.

     

     



  • 7.  RE: SRX320 has identity crisis and thinks it's an SRX300

     
    Posted 06-25-2019 21:03

    Hi 

     

    This seems strange indeed. Can you connect via console and check the same?

     

    Regards,

     

    Vikas



  • 8.  RE: SRX320 has identity crisis and thinks it's an SRX300

    Posted 06-25-2019 23:21

    This does not appear to be a normal behaviour to me. Can you post output for "show chassis hardware extensive". Do you see SRX300 listed in the chassis description?

     

    You could confirm the model from the Serial Label of the chassis or request a TAC engineer to verify the same for you. I also happened to check if POE is a valid command completion on SRX320 and yes it is.



  • 9.  RE: SRX320 has identity crisis and thinks it's an SRX300

    Posted 06-26-2019 06:46

    Thanks everyone. I tried to open a JTAC but it seems like I only have RMA support so RMA it is!



  • 10.  RE: SRX320 has identity crisis and thinks it's an SRX300

     
    Posted 06-26-2019 06:53

    Hi viz,

     

    Thanks for letting us know.

     

    And an RMA'd module still arrives with a basic Junos install and factory default on it, so you should be okay.

     

    Cheers

    Pooja 



  • 11.  RE: SRX320 has identity crisis and thinks it's an SRX300

     
    Posted 06-26-2019 08:05
    Hi Viz,

    When the srx was rebooted there are chances that Junos was not loaded properly.
    Before doing the replacement you can try performing loading Junos using USB(bootable USB) by the time RMA is received and check if it comes in normal state.

    Regards
    Nadeem


  • 12.  RE: SRX320 has identity crisis and thinks it's an SRX300

    Posted 06-26-2019 10:16

    nadeemm: Unfortunately I had already tried reloading the software but it didnt do much. The device still thinks it is an SRX300