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Jweb Incorrect user/password after Junos upgrade on SRX

  • 1.  Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 05-16-2019 15:35

    I have recently upgrade the Junos on my SRX to JUNOS 12.1X46-D86 built 2019-04-04 and ever since I am not able to log back into JWEB. I can get to the login page but when I try the credentials I use to login to SSH with it keeps telling me incorrect username and password. I have tried factory resetting the device, as well as zeroizing the system with no luck. I am afraid I will have to unistall Jweb and reinstall it, problem with that is I am not able to find the Jweb software for an SRX due to the EOL. Any help on this would be greatly appreciated.



  • 2.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 05-16-2019 19:36
    Are you able to login via ssh using same credentials?


  • 3.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 05-17-2019 15:53

    Hello CCollins,

     

    As per my knowledge, SRX never had a separate jweb package.

    It should already be included in the JunOS.

     

    I am assuming that you are able to ssh into the device. 

     

    Please check the interfaces configuration under "system services web-management http/https" .

     

    It will be helpful if you can share the relevant section of the configuration.

     

    Thanks!

     

     



  • 4.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 05-18-2019 04:39

    Hi,

     

    I see the same issue on an SRX running 12.1X46-D86. After upgrade, J-web login fails,while SSH works fine. J-Web shows the following message- Invalid username or password specified - both for root as well as non-root user login attempts.

    May 18 10:21:19  SRX checklogin[1806]: warning: can't get client address: Bad file descriptor
    May 18 10:21:19  SRX checklogin[1806]: WEB_AUTH_FAIL: Unable to authenticate httpd client (username root)
    May 18 10:21:35  SRX checklogin[1810]: warning: can't get client address: Bad file descriptor
    May 18 10:21:35  SRX checklogin[1810]: WEB_AUTH_FAIL: Unable to authenticate httpd client (username pradeep)
    May 18 10:22:08  SRX sshd[1813]: unlink(): failed to delete .perm file: No such file or directory
    May 18 10:22:08  SRX sshd[1811]: Accepted keyboard-interactive/pam for pradeep  from 10.10.10.1 port 54074 ssh2
    May 18 10:22:11  SRX mgd[1816]: UI_AUTH_EVENT: Authenticated user 'pradeep' at permission level 'j-operator'

     Seems to be an issue with this particular Junos version. Will update this thread later, if there is any fix.

     

     



  • 5.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 05-21-2019 23:44

    This is confirmed to be an issue with Software, for now no workarounds other than Software fix.

    In the previous version (12.1X46-D82), we do not have this issue , could login to J-web.



  • 6.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 06-12-2019 00:55

    can you do show system core-dumps to verify if there was any outout related to httpd process crashed. we can try restarting httpd process using command "restart web-management"



  • 7.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 06-12-2019 19:53

    Hi ,

     

    There will be no core dumps. Restarting web-management does not help here. No other workaround it seems, only solution is software fix (checking the possibility of  D87)



  • 8.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 10-18-2019 05:19

    Hello,

     

    I am stuck with the same issue.

    It's been several months since there is no fix
    To use the Jweb interface which version should I install?

     

    Best regards

     

    Gilles



  • 9.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 12-31-2019 10:58

    Hello, what is the SRX model in question. are you at the JTAC recommended version for that particular model.

    https://kb.juniper.net/InfoCenter/index?page=content&id=KB21476&actp=METADATA

     



  • 10.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 01-02-2020 04:48

    Hello msheikoh and happy new year,

    As my part the model is SRX240, the first version

    The JTAC recommended version is 12.1X46-D86/junos-srxsme-12.1X46-D86-domestic.tgz but there is a bug with the Jweb authentification. The ssh works fine.

     

    Regards

     

     

     



  • 11.  RE: Jweb Incorrect user/password after Junos upgrade on SRX

    Posted 01-02-2020 07:39

    Basically this is End of Life and End of Support (even end of entended support to my knowledge) so I'd very much doubt there will be a patch for this anytime soon or at all.

     

    All I would recommend is following the downgrade JunOS procedure to 12.1X46-D82 but check the release notes for that just in case for functionality in case you need something given in the D86 release.