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SRX110 VDSL PIC

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  • 1.  SRX110 VDSL PIC

    Posted 12-01-2018 18:52

    Hi, I have an SRX110h2-va running 12.3x48-D75 however the firmware for the VDSL PIC is older than I would expect of this version and won't support G.993.5 vectoring. Where can I obtain the correct firmware?

    Many Thanks.

    root> show system firmware
    Part             Type           Tag Current   Available Status
                                        version   version
    FPC 1
      PIC 0          VDSLBCM        10  2.10.0              OK
    Routing Engine 0 RE BIOS        0   2.5       2.8       OK
    Routing Engine 0 RE BIOS Backup 1   2.5       2.8       OK
    Routing Engine 0 RE FPGA        14  1.0.0               OK
    
    root> show version
    Model: srx110h2-va
    JUNOS Software Release [12.3X48-D75.4]


  • 2.  RE: SRX110 VDSL PIC
    Best Answer

     
    Posted 12-01-2018 20:00

    Hi,

     

    You will need to log a Case/Ticket with JTAC to in order to get the firmware for your desired JUNOS version/release. In case if you do not hold any Support Contract with Juniper for your Juniper product, you can still reach out to Juniper Customer Care Support Team and request for one time courtesy support case to download SRX Firmware.

     



  • 3.  RE: SRX110 VDSL PIC

    Posted 12-02-2018 10:56

    Thanks for your help, how can I contact the Customer Care Support Team?



  • 4.  RE: SRX110 VDSL PIC

     
    Posted 12-02-2018 16:31

    From the support portal choose  the service request dashboard and new service request.

     

    https://my.juniper.net/#dashboard/servicerequests

     

    Select the admin service request option

     

    Then open the ticket with the download request along with all your platform information, serial numbers and purchase dates.

     



  • 5.  RE: SRX110 VDSL PIC

     
    Posted 12-02-2018 22:14
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