Hi, I have an SRX110h2-va running 12.3x48-D75 however the firmware for the VDSL PIC is older than I would expect of this version and won't support G.993.5 vectoring. Where can I obtain the correct firmware?
root> show system firmware
Part Type Tag Current Available Status
PIC 0 VDSLBCM 10 2.10.0 OK
Routing Engine 0 RE BIOS 0 2.5 2.8 OK
Routing Engine 0 RE BIOS Backup 1 2.5 2.8 OK
Routing Engine 0 RE FPGA 14 1.0.0 OK
root> show version
JUNOS Software Release [12.3X48-D75.4]
You will need to log a Case/Ticket with JTAC to in order to get the firmware for your desired JUNOS version/release. In case if you do not hold any Support Contract with Juniper for your Juniper product, you can still reach out to Juniper Customer Care Support Team and request for one time courtesy support case to download SRX Firmware.
Thanks for your help, how can I contact the Customer Care Support Team?
From the support portal choose the service request dashboard and new service request.
Select the admin service request option
Then open the ticket with the download request along with all your platform information, serial numbers and purchase dates.